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EXPECTATIONS AND TASKS
As Operations specialist you are responsible for:
Ensuring Day to Day quality service delivery
Defining and tracking various service KPI and SLA’s
Deescalating the running escalations
Working towards automating various day to day operational tasks
Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
MIS reporting
Handling the OnCall duty and weekend support
Able to coordinate and orchestrate the work between the teams.
Strong collaboration with other units within and outside Enterprise Cloud Service units
What you bring:
8+ years work experience in server and Linux administration
3+ years experience in service delivery in global teams
Familiar with ITIL concepts of Service Management, Incident Management and Root Cause Analysis
Working experience in Hyperscalers: Azure or AWS or GCP
Strong knowledge in Container / Docker concept
Managing of multiple activities requiring cross team coordination
Management of partner support via KPI tracking
Nice to have
About the team:
Current team size of 25 people
Global team spread across Mexico, Germany and India
Diverse and different level of expertise in the team
Combination of Technical and Operational delivery experts
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