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SAP Server Management - Operations Service Senior 
India, Karnataka, Bengaluru 
789858116

15.08.2024

EXPECTATIONS AND TASKS

As Operations specialist you are responsible for:

  • Ensuring Day to Day quality service delivery

  • Defining and tracking various service KPI and SLA’s

  • Deescalating the running escalations

  • Working towards automating various day to day operational tasks

  • Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA

  • MIS reporting

  • Handling the OnCall duty and weekend support

  • Able to coordinate and orchestrate the work between the teams.

  • Strong collaboration with other units within and outside Enterprise Cloud Service units

What you bring:

  • 8+ years work experience in server and Linux administration

  • 3+ years experience in service delivery in global teams

  • Familiar with ITIL concepts of Service Management, Incident Management and Root Cause Analysis

  • Working experience in Hyperscalers: Azure or AWS or GCP

  • Strong knowledge in Container / Docker concept

  • Managing of multiple activities requiring cross team coordination

  • Management of partner support via KPI tracking

Nice to have

  • Certified in at least one Hyperscalers solution: Azure, AWS or GCP
  • ITIL Certification
  • Project management experience
  • Able to communicate successfully at different levels of the organization.

About the team:

  • Current team size of 25 people

  • Global team spread across Mexico, Germany and India

  • Diverse and different level of expertise in the team

  • Combination of Technical and Operational delivery experts