Job Responsibilities:
- Develop innovative and efficient operational capabilities to support business expansion.
- Provide clients with self-service capabilities to enhance ease of doing business.
- Cultivate and manage strong client relationships.
- Delegate and share information effectively, building trust within the team.
- Establish a robust controls framework across operating teams.
- Demonstrate managerial courage and address issues proactively.
- Foster a high-performance culture to enhance execution speed and delivery.
- Ensure staff development aligns with transformational changes.
Required Qualifications, Capabilities, and Skills:
- 7+ years in operational management at a large financial institution, with experience in global leadership roles managing dispersed teams.
- Proven ability to build strong collaborative relationships and influence outcomes.
- Self-starter with the ability to work under pressure and meet deadlines, solving problems creatively.
- Strong communication skills to work cross-organizationally and drive results.
- Displays good judgment, professional maturity, personal integrity, and a strong work ethic.
- Bachelor’s Degree in Finance or equivalent.
Preferred Qualifications, Capabilities, and Skills:
- 5+ years of experience in Cash Operations or Global Operations, dealing with large-scale operations and change agendas.
- Knowledge of the Pricing and Billing lifecycle (front, middle, and back offices).
- Experience with Payments/Utilities business.
- Master’s Degree preferred.