Your impact
Global Business Services center located in Krakow provide global support for our line of business and corporate teams in the following areas:
- Finance
- Accounting
- HR
- IT
- Procurement
- Payroll
- Project Management
Responsibilities:
- Proficient use of BIM technology including file interoperability and information exchange process
- Resolve issues related to any or all of these: Autodesk Applications (AutoCAD, Civil 3D, Plant 3D, Navisworks & Revit); Innovyse applications (now Autodesk Infowater solutions): Infoworks ICM, WS Pro; Microdrainage (Now Infodrainage), etc.
- Lead a team of technical specialists
- Provide mentoring and training to team members who support a large group of software products primarily Autodesk tools
- Research, verify, and document product defects. Provide alternative solutions when problems are observed & cannot be fixed immediately
- Provide prompt and efficient assistance to team members with a problem with their tools and 3rd party applications
- Document the solution to the issues in short and clear articles with snapshots for our Knowledge Base in a company-wide case management system
- Priority handling and escalation of critical issues and monitoring of service level compliance. Perform Triage of issue to make sure it is in the correct support queue
- Perform root cause analysis to mitigate recurrence. Escalate customer issues to senior staff or Vendor if required
- Manage issues backlog / support requests and facilitate team working
- Manage user expectations by providing incremental updates on progress
- Communicate and effect changes and improvements
Here's what you'll need
- At least 3-5 years of industry working experience. Minimum 1~2 years of experience as CAD Administrator in previous organizations will be considered
- Knowledge of BIM Standards and workflows. Experience in the configuration and interoperability of AutoCAD/Microstation products with ProjectWise or BIM 360 will be highly desirable
- Willingness to work in shifts to match project demands & support Projects in Australia, India Europe & Americas regions
- Identify workflow issues if a user could perform the ask with another tool or method to produce a similar result
- Experience in the configuration of CAD standard for a large enterprise, (maintaining standard CAD profiles, CAD Templates, Block Libraries, Content Libraries etc.)
- Experience with LISP, VBA, .NET, Dynamo is also desirable. Ideally you may have a mindset or desire to self Learning skills like Programming
- Cloud experience – Autodesk Construction Cloud/BIM 360 administration
- Proposing a training methodology and supporting the CAD design team to ensure individual’s development
Nice to have:
- Previous management experience with small teams
- Service Minded – caring for our employees and being sensitive to their deadlines
- Clarify assignments, prioritise work and attend to detail to ensure work is done
- Take on new opportunities and tough challenges and enthusiasm
- Stay up to date with industry trends
- Learn through experimentation when solving new problems, using both successes and failures as learning opportunities
- A Team Player
- Perpetual learner – adapts to new challenges quickly
We offer:
- Unique company culture fostering individual career growth and work-life balance
- Full-time employment contract with salary corresponding to qualifications
- Hybrid working model – depending on your preferences
- Flexible working hours (we start between 7:30-10:00)
- “Short Fridays” (we work 6h on Friday)
- Flexible benefits package (Lux Med medical care, psychological care, life insurance, My Benefit cafeteria system, including Multisport card co-financing, car park sharing system)
- Membership in Jacobs employee networks (Women's Network, OneWorld, PRISM, Careers Network, Green Team, Toastmasters, Collectively and others)
- Continuous development opportunities, including a range of professional trainings and certifications, Graduate Development Program, Learners’ Community, self-learning platform
- Opportunity to take part in language courses (English, German, Polish)
