Amazon Specialist Data Center Technician 

Germany, Hesse, Frankfurt 

711024090

You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases.You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.AWS Infrastructure Services (AIS)You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.About AWSDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Key job responsibilities
Key job responsibilities
SAFETY
Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.DATA CENTER OPERATIONS (DCO)
This position involves:
o Diagnosing hardware and network problems followed by physical repairs
o Troubleshooting events within internal Service Level Agreements (SLAs)
o Performing root cause analysis of equipment failuresManual handling and lifting of equipment may be required (weight limits in accordance with
regulations)
Working rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data
center environment
On-call rotation reaction to off-duty emergency callsA day in the life
A day in the life
AWS Benefits:
Frankfurt, HE, DEU

- Erfolgreich abgeschlossene Berufsausbildung zum/zur IT-Fachinformatiker/in, gleichwertige Ausbildung oder relevante Berufserfahrung
- Erfahrung mit Ticketsystemen und in Störungsbeseitigung bei IT-Hardware; Beherrschung von Microsoft Office-Produkten (Excel, Word) und webbasierten Tools
- Gute Englischkenntnisse in Wort und Schrift

- Ein erfolgreich abgeschlossenes Studium im Bereich der Informatik oder eine vergleichbare Ausbildung oder nachweislich vergleichbare Kenntnisse.
- Kompetenter Umgang mit Change-Management-Systemen und Erfahrung mit Rechenzentren
- Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
- Bereitschaft zur Schichtarbeit und Abdeckung von Rufbereitschaft