SAP Client Delivery Manager Sr SAP Functional/Basis HANA Consultant 8+ years 

India, Karnataka, Bengaluru 

707109277

What you'll do:

•CDM Owns, develops and supports growth of the client relationship for SAP Enterprise Cloud Services (ECS)
• Is the voice of the client within SAP and recognized as the escalation point for all issues with regards to the ECS engagement
• Is fully accountable for the ECS client engagement and service delivery, supported by various ECS roles and functions as needed
• Ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
• Proactively positions new ECS service offerings, packages and brokers upsells within the client via the SAP Sales team (e.g. Industry AEs and others)
• Manages proactive delivery of service plans and reactive support requests
• Hosts regular status and governance meetings with customers and other SAP stakeholders (extended account team)
• Drives Customer Success – takes accountability for ECS service delivering expected outcomes to the business.
• Drives Commercial Success – avoids service credits, looks for improvement opportunities for upsell, engages Sales for pursuit
• Expected to spend most of the time on sustainable account management (e.g. growing relationship, continued utilization of ECS portfolio and enlarging ECS footprint) and limited time on service delivery
• Expected to spend up to 20% of time onsite at client location

What you'll bring:

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information management
• SAP Implementation experience with strong knowledge and hands on experience
• Datacenter migration understanding
• Process affinity and strong process orientation
• Experience in working with cross-cultural teams or individuals.
• Solid know-how on SAP Technologies and Products (SAP certification highly beneficial).
• Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues. C Leve communication skills are desirable,
• Ability to work under pressure and constantly add value to customer and within organization.
• Capacity to continuously acquire new knowledge in an independent, proactive way
• Having ITIL knowledge and/or certification is plus.
• Any Certification on Hyperscalers such as Azure, AWS or GCP is plus
• Understanding of Data Science to drive Outcomes

• 8 plus years of IT industry experience (SAP technology and eco system)
• Minimum 3 years of experience in customer facing role

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