JPMorgan Change Management Operations Manager 

United States, Texas, San Antonio 

686108685

As a Business Analysis Associate II, you will manage others, and direct overall team activities, monitor performance, and end to end Change Management for all of Fraud Consumer Protection Services (FCPS) Operations. Additionally, you will manage intake and assessment of internal/external changes for the business, ensuring upstream/downstream change impacts are coordinated. You will also represent the business for tasks/projects with Operational Demand Management and Knowledge Management teams.

Job Responsibilities:

• Maintain constant focus on customer service and all process flows that lead to delivering best in class service.
• Assign work and sets workflow priorities, tracking unit's performance and monitoring daily business
• Plan for the development of all employees to strengthen current and future capabilities and enable them to contribute fully.
• Value continuous learning by fostering a climate for the learning and development of self and others
• Demonstrate the ability to act in a decisive, urgent and committed way to achieve results.
• Propose process reengineering solutions to resolve current process breaks and identify areas of opportunity for improvement
• Assess the efficiency and productivity of internal staff and make recommendations for improvement
• Present findings to Senior Leadership in the form of reports, and presentations written, and verbal
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements
• Drive and challenge business units on their assumptions of how they will successfully execute their plans and assist with creation of processes and procedure.

Required Qualifications, Capabilities and Skills:

• 5+ years’ work experience in people leadership
• Bachelor's Degree or equivalent degree or equivalent work experience
• Proven ability to lead, coach, and mentor at all position levels
• Ability to consistently maintain high performance level especially in stressful situations
• Strong interpersonal skills with the ability to effectively interact with various styles and levels of management and be able to adjust your own communication style based on the audience.
• Ability to identify ways to support inclusion and diversity.
• Proven ability to execute multiple projects (or multiple components of projects), including owning core tasks, more complex areas and challenging workloads on successive assignments

Preferred Qualifications, Capabilities and Skills:

• Experience in leading other Business Analysts
• In depth knowledge of business operations processes, control related activities, or data analysis.
• Good working knowledge of the Change Management structure
• Experience participating in process improvement initiatives or system implementations is
• Strong and effective written and verbal communication skills
• Ability to creatively challenge current state processes and ideate solutions to challenges
• Ability to break-down complex problems into workable components, including the ability to present results effectively to senior leadership and regulators
• Effectively works independently, within a team and across teams in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, a focus on quality, and the ability to work on competing priorities