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Apple AMR Retail Executive Relations Representative United States, Texas, Austin 677839014
26.09.2024
Minimum Qualifications
- 3+ years customer-facing experience in a contact center or technology retail store environment
- Consistently meets or exceeds customer satisfaction goals
- Experience de-escalating sensitive customer issues by phone or in person
Preferred Qualifications
- Experience with positioning sensitive and confidential outcomes
- Ability to read, write, and speak Spanish or Brazilian Portuguese fluently
- Comfortable challenging the status quo to find improvements for the customer experience
- Genius Bar experience in Apple Retail or experience troubleshooting electronicdevices with customers
- Adjusts communication content and style to meet the needs of diverse stakeholders
- Actively seeks input from pertinent sources to make timely and well informed decisions
- Gains and applies knowledge of the organization to advance multiple objectives
- BA/BS or equivalent relevant experience
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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