Microsoft Data Integration Support Engineer – Azure Factory 

United Kingdom, England 

650158100

Required/Minimum Qualifications

• Knowledge and hands-on experience with Azure Data Factory, Azure Synapse, and related Azure technologies.
• Knowledge in Data integration or Any Data related technology like SQL, ETL, Business Intelligence.
• Experience in designing and implementing data integration and orchestration solutions using Azure Data Factory
• Understanding of data governance, data quality, and data security best practices within Azure Data Factory.

Additional or Preferred Qualifications

• Azure certifications such as Azure Data Engineer Associate or Azure Synapse Analytics Associate are a plus.
• Strong problem-solving and analytical skills with the ability to identify and resolve complex data-related issues.
• Excellent communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders.
• English Language: confident in reading, writing, and speaking. Additional Latin languages like French, Spanish, Italian is a plus.

Responsibilities

• Ownership of the Customer Support Experience: Champion the customer's support journey, providing timely, accurate, and effective solutions for their issues.Working closely with a broad range of global customers.
• Resolution of High-Impact Technical Challenges: Address and resolve technically challenging and critical problems for customers and partners, making a significant impact on their experience with Azure's products and services.
• Multi-Channel Customer Communication: Resourcefully and empathically engage with customers through various channels including telephone, email, public and private forum ensuring their concerns are heard, understood, and addressed.
• Customer Advocacy: Identify and report software bugs and customer suggestions, acting as the voice of the customer within our organization and helping to shape Microsoft's customer support strategy.
• Product Improvement Liaison: Act as a bridge to our internal development organizations, advocating for product enhancements that can alleviate customer pain points and improve their overall experience with our products.