Honeywell Sr Cx Training Professional 

Canada 

642055906

• Lead and manage the operational excellence initiatives to drive process improvements and enhance customer experience.
• Collaborate with cross-functional teams to identify operational gaps and develop solutions to address them.
• Implement best practices and standard operating procedures to streamline processes and improve efficiency.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Develop and implement training programs to enhance the skills and knowledge of the customer experience team.
• Monitor and track key performance indicators to measure the effectiveness of operational excellence initiatives.
• Provide regular updates and reports to senior management on the progress of operational excellence initiatives.
• 6 years of proven experience in driving operational excellence and process improvement initiatives.
• Strong analytical and problem-solving skills.
• Excellent project management and organizational skills.
• Ability to collaborate and influence cross-functional teams.
• Experience in customer experience management is preferred.
• Excellent communication and presentation skills.
• Proficient in data analysis and reporting tools.

• Bachelor's degree in Business Administration or a related field (Master's degree preferred).
• Strong leadership and team management skills.
• Ability to work in a fast-paced and dynamic environment.
• Innovative and solution-oriented mindset.
• Excellent interpersonal and relationship-building skills.
• Continuous learning and self-development mindset.

• JOB ID: HRD237841
• Category: Customer Experience
• Location: 4411 6 Street Southeast,Calgary,Alberta,T2G 4E8,Canada
• Nonexempt