Cognyte Field Support Engineer 

Canada, Ontario, Toronto 

612747348

The role will be providing support for the Africa region.

As a Field Support Engineer, you will play a critical role as the first line of support for our cutting-edge products. Your responsibilities will include providing first-level troubleshooting for customer hardware and software issues, adhering to service level agreements (SLAs), and effectively managing service requests.

As a
Field Support Engineer, you’ll make an impact on:

• Responsibility on supporting complex products at customer site. Analysis and troubleshooting skills in systems based multipart technology
• Customer oriented, good verbal and written communication skills in English
• A Self-starter, multitasking, independent, responsible, able to take initiative.
• Ability to analyze and diagnose problems, cross-system analytic skills
• Good inter-personal communication with other team players
• Presentation skills in-front of customers
• write technical work procedures guides
• self-learner based on manuals
• Ability to work under pressure and handle multiple assignments
• Availability of support beyond office hours
• Passport issuance/available
• The job requires a few international flights a year. Around 30% travels local/Abroad is required.

Your tool box

• BSc or practical engineering degree in electronics or computer science
• At least 3 years of relevant experience supporting of complex solutions in Telco / VoIP area - Mandatory
• Knowledge of English and Polish languages
• Strong analytical and technical skills in following areas:
• TDM/VoIP communication debug skills – Mandatory
• Hands-on troubleshooting skills with OS such Linux / Unix / Windows Server – Mandatory
• Data Communications knowledge based TCP/IP , LAN/WAN – Mandatory
• Wireshark (or other similar tool) troubleshooting skills - Mandatory
• SIP, SS7 protocols debug skills – Mandatory
• ISDN , PRI debugging – Advantage
• Transmission equipment experience (STM, E1, T1, SDH) – Advantage
• Satellite (RF, DCME) communication experience – Advantage
• LTE, UMTS, IMS, GPRS, GSM, CDMA solutions familiarity – Advantage
• Scripts development skills – Advantage
• Familiarity with HW area HP Servers/ILO/ Raid – Advantage

Apply now.