JPMorgan Client Operations Analyst 

India, Telangana, Hyderabad 

610956791

As a Client Operations Analyst in the Client Screening Department, you will play a critical role in the successful execution of the firm's compliance mission. You will be responsible for reviewing customer demographic information, conducting searches, analyzing and investigating alerts, and making effective decisions based on guidelines, policies, and insights. This role provides an opportunity to work across varied specialized applications and to contribute to the firm's commitment to compliance and quality.

Job Responsibilities

• Work across varied specialized applications (internal and external) as part of the L1 queue to conduct searches, gather data, and record evidence by identifying anomalies related to political affiliations, negative media news, sanction hits, etc.
• Analyze and investigate alerts generated using standard policies, procedures, and tools.
• Process alerts daily to determine if there is a match to our clients and escalate reviews to the Level 2 teams.
• Evaluate potential hits as part of the L2 queue and make effective, well-grounded decisions based on guidelines, policies, and insights by validating information from internal and external sources. Connect with the LOB if required or escalate to L3 if a material hit is identified.
• Substantiate opinions and dispositions with adequate documentation.
• Strive to maintain individual and team throughput and quality targets.
• Demonstrate strong analytical ability and critical thinking, with the ability to accurately identify issues and offer solutions.

Required qualifications, capabilities and skills

• Minimum 5 years experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Compliance, KYC and Screening
• Good verbal and written communication skills. Demonstrate ability to effectively communicate within a team environment and interact across departments.
• Self-motivated and proactive, with proven ability to work accurately and under pressure to meet deadlines.
• Ability to work independently and multi-task in a fast paced environment.
• Flexibility and willingness to accept new assignments and challenges in a rapidly changing environment
• Flexible to work in any shift basis business need.
• Identify opportunities for improvement and drive the implementation of initiatives and operational process changes with a focus on innovation
• Follow and promote a strong controls mindset
• A bachelor’s degree in finance or other related disciplines, with good MS Office skills.