Cyberark Customer Support Engineer Returnship 

United States 

598866716

During the Returnship, you will refresh your existing skills and receive specialized learning and development and mentorship from our client services teams on our Customer Support team. As part of a peer group of fellow returners, we’ll make sure you have access to networks and the support you need to feel empowered to re-enter the workforce with confidence. Upon successful completion of the program, there will be an opportunity to apply for full-time employment.

Responsibilities:

• Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
• Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
• Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
• Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.

• Must have taken an extended career break and be seeking to re-enter the workforce.
• At least 3-5 years’ experience in Technical Support or a position of similar nature in a software company.
• 3+ years of experience at a SaaS or security vendor in a consultancy or advisory role
• Capable of understanding the technical aspects of a complex system.
• Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
• Must have excellent communication skills and a passion for providing world-class service.
• Experience of directly supporting enterprise-level customers.
• Ability and desire to learn products and technologies.
• Must be able to work independently as well as with others, as part of a domestic and international team.
• Excellent time management, decision making, prioritization and organization skills.
• Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server
• Nice to have CyberArk experience

The salary range for this position is up to $35/hour.