Citi Group Digital Product Manager 

United States, Texas, Irving 

583022746

is a position within thedomain. CX & PH

This position will require focus from

Responsibilities:

• Provide platform, product, and customer experience leadership in a fast-paced environment

• Accountable for end-to-end implementation of exceptional customer facing experiences – this includes ideation, designing the end-to-end customer journey, gathering and grooming requirements, securing stakeholder buy in and Governance approvals, conducting post-release analysis and more.

• Ability to juggle multiple initiatives that are at different stages in the development lifecycle at a single time.

• Analyze performance, success and failures, conduct customer research and run A/B tests to improve customer experience and inform the roadmap moving forward

• Maintain the Product Roadmap with transparent prioritization criteria, clearly communicate goals, roles, responsibilities and desired outcomes, make appropriate tradeoffs to optimize time-to-market and roadshow with stakeholders early and often

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Interface with Legal, Compliance and Risk to protect both our business and our customer’s interests

• Team up with Digital & Consumer Insights team to track usage and garner insights to feed back into roadmap prioritization

Qualifications:

• 6+ years of experience

• 2-4 years of Digital Product Management experience

• Experience leading Digital initiatives

• Experience working with engineers and developers to understand what is technically possible, how to translate customer pain points into actionable tech requirements etc.

• Strategic, results-driven leader who is passionate about designing best-in-class digital experiences and staying at the forefront of cutting edge technology in the Financial Services space

• Ability to communicate effectively with various Business stakeholders across Digital, Marketing, Communications, Operations, Governance and Tech

Bachelor's Degree