RedisLabs Manager Technical Support Engineers 

India 

574211020

Why would you love this job?

If this sounds like you, please check out the experiences that we’d like you to bring in.

What you’ll do:

• Manage and lead a team of Technical Support Engineers, managing day-to-day tasks, including creating and enhancing operational procedures and tools
• Promote a self-learning organization to motivate the team to enhance individual knowledge and skills
• Provide technical expertise and guidance for the team and customers during the full lifecycle of Redis Enterprise Software
• Manage critical customer issues and facilitate communication between Customers, Sales and Engineering
• Participate in new product development, customer training, and other support-related activities
• Serve as a customer advocate by providing timely diagnosis and resolution of complex issues, including problem reproduction and escalation
• Help customers realize and maximize the value of their Redis Enterprise Software, whether deployed on-premise or in the cloud

What will you need to have?

• Bachelor of Science in Computer Science or Information Systems
• At least five years of technical support or customer success in the Enterprise software industry.
• At least two years of experience managing a technical team, including:
• Strong management and leadership
• Hands-on experience building and running a mid-sized team in a rapidly growing company, including managing high-profile customers, escalations, and collaboration with CloudOps, R&D, and sales teams
• Hands-on experience building and running a mid-sized team in a rapidly growing company, including managing high-profile customers, escalations, and collaboration with CloudOps, R&D and sales teams
• Strong technical background with excellent problem-solving and multitasking skills
• Strong working knowledge in Linux/Unix and networking (TCP/IP)
• Proficiency in communication and presentation, both written and verbal (in English)
• High availability and commitment to customers at any time

Extra great if you have:

• M.Sc. in Computer Science / Information systems
• Programming skills, developer experience
• Experience with NoSQL databases (especially Redis)
• Experience working with container orchestration environments, such as Kubernetes
• Experience working in both cloud-based and on-premise service and technology environments