Citi Group Fraud Ops Specilaist 

United States, South Dakota, Sioux Falls 

562199027

Train onsite/ Home Office Program:

This position requires you to complete training onsite at5800 South Corporate Place, Sioux Falls, SD 57108

After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.

Attached resume is required in order to move forward to be considered for an interview

We Offer:

• Competitive rates start at $20/hr!
• Day 1 Health Benefits!
• Onsite Fitness Center
• Flexible Work Strategies
• Collaborative team environment
• 401(k) match
• Tuition Reimbursement
• Career Development opportunities to grow your career at Citi

Responsibilities:

• Perform investigation of potential fraud activity on existing credit card accounts.
• Respond to inbound client inquiries and assist with specific service-related requests and concerns
• Provide solutions to client issues through the usage of all available resources under limited supervision
• Complete assigned tasks in an accurate and timely manner
• Consistently achieve individual and team performance targets
• Contact card members to verify charges and recent activity to identify any potential fraud
• Ensure a positive customer experience while
• Determine specific verification procedures to be used in processing customer’s information
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

Qualifications:

• 1-3 years relevant experience
• Minimum 1 year of customer service experience
• Ability to process both inbound and outbound client calls
• High attention to detail with the ability to interpret data and organize information
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

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