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Apple Quality Program Manager - Arabic Ireland, Cork 550169258
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Minimum Qualifications
- Experience working with contact centre quality standards in a Customer Sales and Service Environment
- Intermediate skills using excel to draft reports
- Fluent in Arabic
Preferred Qualifications
- Experience with performance data analysis, reporting tools
- Additional language fluency (German, French, Italian or Spanish) advantageous
- Ability to work with and influence cross functional business partners to create and achieve strategic quality objectives and goals
- Adapt to changing environments, technology and processes
- Drive for results with a high degree of determination
- Foster trust and build strong business partnerships
- Superb written and communication skills
- Ability to work efficiently under deadline with numerous projects on hand
- Strict adherence to company policy on confidential materials
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