Citi Group Head Custody Billing Production 

United States, Florida, Tampa 

540980743

Responsibilities:

• Responsible for supporting the management of Invoice Production for Custody Client Billing.

• Support a wide range of external clients.

• Accountable for management of a complex / critical / large professional disciplinary area and operational function

• Involved in short-to medium-term planning of actions and resources, and exercises control over resources, budget, and planning.

• The individual will have a comprehensive understanding of multiple areas within a function and how they interact to achieve the objectives of the function.

• Liaise with multiple teams and departments on varying matters.

• Leads change-the-bank projects, resolves escalated issues and/or offers solutions at an advanced level.

• Serve as an analytical and/or procedural expert representing an operations unit or team on cross functional processes or project deliverables.

• Provide in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions, and streamline trade flow processes.

• Leads innovative solutions and cost savings opportunities; builds effective relationships with clients; facilitates, influences, and enables change.

• Strong analytical skills to filter, prioritize and validate potentially complex material from multiple sources.

• Accountable for integrity of process, operations, and end results.

• Implement and manage a successful risk/control environment.

• Keep abreast of Citi's operational processes and best practices in business strategy.

• Act as an advisor and coach to new or junior level staff on procedures and work processes across multiple departments.

• Utilizes exceptional communication and interpersonal skills to build effective relationships and influences and negotiates, often at senior levels (across functions)

• Direct responsibility for developing and maintaining key stakeholder relationships (internal and external)

• Acknowledge Citi’s principles and values of organizational culture and applying them in everyday work activities.

• Any other duties as required to meet business needs.

• Manage department related projects cascaded down from the business, ensuring collaboration across teams, talent retention and controlledupdates/implementationsin the face of change.

• Analyze data and evaluate multiple sources to develop recommendations on high-priority strategic initiatives.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience

• Individuals are expected to be subject matter experts in multiple or specific skill sets, business areas or products.

• People Managers are expected to demonstrate exceptional management skills.

• Advanced interpersonal resolution skills

• Bachelor’s/Universitydegree, Master’s degree preferred

Anticipated Posting Close Date:

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