IBM Intern program - Technical Support Professional 

Costa Rica 

527908652

Support Organization. As a key member of our organization, you’ll have the opportunity to make a

As an IBM Software Technical Support Engineer, you’ll be responsible for:

• Respond promptly to cases and collaborate with a global team of experts to deliver effective solutions

• Work closely with Engineering and Operations teams to resolve complex issues, ensuring seamless escalation processes

• Develop and maintain strong, long-term relationships with customers, understanding their needs and concerns

• Collaborating with Solution Architects, Product Management, and Engineering teams to improve solutions and drive innovation

• Conduct diagnostics and performance optimization, analyze incidents and recommend solutions, transfer product knowledge to customers

• Enhance your technical skills through ongoing training and development programs

• Share best practices with colleagues and contribute to knowledge sharing initiatives

• Contribute to the evolution of our software solutions by providing customer insights and feedback

• Passion for customer care and customer satisfaction.

• A successful track record in developing and managing customer relationships.

• Knowledge in Windows/Linux operating systems

• Knowledge in Managing Client Expectations/Satisfaction

• Knowledge in Problem Determination/Resolution

• Knowledge in shell scripting, and SQL

• Knowledge of a programming language such as Java, C/C++

• Knowledge of networking concepts

• Knowledge in shell scripting, and SQL

• Knowledge or Experience of a programming language such as Java, Python, C/C++, mobile programming and react

• Familiar with containerization software such as Docker and Kubernetes

• Familiar with Cloud native technologies

• Familiar with Software networking