JPMorgan Vice President High Net Worth Card Communications Servicing Strategy 

United States, New York 

521427877

Key Responsibilities:

• Serve as a key leader and champion of ongoing product & client experience optimization across the HNW client segment
• Own end to end customer experience of the HNW Card client, including digital capabilities, servicing strategy, and travel
• Support development of our client experience strategy through industry awareness and competitive insights, market research studies, and customer segmentation and behavior analysis
• Liaise with operations, wealth, and travel partners to analyze client experience drivers and identify enhancements
• Lead cross functional working teams in order to deliver on our product roadmap and client experience enhancements
• Create rigor around client experience feedback loops and reporting to understand and iterate client strategies and roadmap
• Develop materials for Business Reviews with executive leadership and other forums by crafting a comprehensive story of the HNW customer experience north star & product strategies

Qualifications:

• 6+ years of industry experience in product strategy or client experience in the credit card or financial services industry
• Proactive, strategic, and results driven with the ability to prioritize and manage multiple complex initiatives and deliverables at the same time
• Strong understanding of customer insights, P&L dynamics, and data analysis to inform product decisions
• Highly focused on the customer, with track record of continually improving the customer experience
• Excellent written and verbal communication skills across varying seniority levels internally and externally
• Outstanding relationship management skills and ability to influence and drive recommendations within a highly matrixed Company structure
• Excel in building executive level presentations
• Effective in a fast-paced, deadline-oriented environment
• BS degree or equivalent experience required