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Teva Business Analyst India, Karnataka, Bengaluru 495133700
29.08.2024
How you’ll spend your day
- Will be majorly working and responsible for Documentum/Veeva systems which is an ECM solution for Teva in-house as part of Teva Global IT as part of L3 team.
- Analyzes possible solutions using standard procedures under a moderate level of guidance and direction.
- Interfacing regularly with stakeholders in Teva related to application as in business users, power users, vendor representatives, escalation point of contacts.
- Monitor, identify impact, prioritize and troubleshoot technical issues/defects.
- Improve application support processes, services, standards, based on best practices and industry standards.
- Solves moderate to complex problems; takes a new perspective using existing solutions.
- Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.
- Can create SOPs and procedures for L2 team being part of L3 team and ensure repeated tasks are systematically tackled and handed over to L2.
- Good knowledge of documentum architecture and minor enhancements in documentum systems.
Your experience and qualifications
- Bachelors and/or Master's degree in Computer Science or equivalent experience.
- Minimum 5+ years relevant experience in ECM domain preferably documentum working for a product development/support company, preferably in Software support environment.
- Prior hands-on experience in troubleshooting production issues for multi-tenant, highly scalable polyglot persistent web based applications.
- Strong oral and written communication skills to effectively engage and articulate technical issues and solutions to a variety of stakeholders.
- Technical background from ECM (Enterprise Content Management) background preferably Documentum or FirstDoc is a major plus.
- Change control knowledge, software release cycle and IT Pharma background is a plus.
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