Checkmarx Customer Success Manager 

Portugal, Braga 

415539538

· Know the customer: Customer business, Executive alignment and AppSec/Dev team, Desired outcomes, maturity assessment and aspirations, challenges.

• Lead and coordinate the deployment and adoption of Checkmarx products.
• Know the Checkmarx solution, the AppSec market, and the competition and provide guidance in the day-to-day operations of the platform.
• Conduct regular touchpoint sessions to validate that we Know the Customer, review KPIs (Key Performance Indicators), and drive customer awareness of product features and Checkmarx services.
• Harness all necessary resources to maximize the adoption and realized value of their purchased solutions, identify risk, and mitigate in a timely manner.
• Maintain an accurate view of the health of assigned customers using the tools and procedures in
• Work closely with Product Management, R&D, and Support teams to promote customer requests.
• Proactively anticipate customer needs and effectively manage reactive customer requests.
• Develop and maintain solid cross-departmental relationships.
• Understand the customer’s internal processes and implementation to drive the adoption of product capabilities and solutions.

What is needed to succeed?

• Minimum 3 years of experience in Customer Success Management, Technical Account Management, or Technical Support in a software company
• Have a solid working knowledge of AppSec and Software Development Lifecycle Methodologies.
• Be the primary technical point of contact for customers, providing in-depth knowledge of our application security solutions.
• Understand and communicate the technical architecture and integration of our products within customers' environments.
• Assist customers with the optimization of our security applications, ensuring best practices are followed.
• Troubleshoot and resolve firsthand technical issues, working closely with the product and engineering teams when necessary.
• Proficient in English (Verbal and Written) – An additional European language is a BONUS!
• Ability to connect and build long-lasting relationships with customers through consultative conversations
• Able to understand and articulate complex technical concepts and be a creative problem solver
• Ability to manage projects and initiatives with timelines.
• Superb verbal and written communication skills
• Exceptional multi-tasking abilities and organization skills
• Capable of working independently and as part of a team
• Ability to adapt to changes and work in a fast-paced environment
• Detail-oriented – able to capture proper information correctly and accurately
• Strong customer-facing and excellent presentation skills
• Ability to adapt and effectively use other platforms and solutions as needed
• Be comfortable consulting on product best practices and suggest alternative views to customers’ technical approaches based on successful implementations.
• Must have a strong bias toward guiding product maturity with customers.
• Background in application security, DevOps, or software development
•  Proficiency with Salesforce.com and Gainsight