Couchbase Order Management Analyst 

United States, Texas, Austin 

397793470

Reporting to the Senior Director, Global Commercial Strategy, you will be overseeing the management of order processing to ensure accuracy and completeness, inline with company policies and procedures. In addition, you will be responsible for the completion of Customer account step up forms, RFP and general questionnaires including security responses. You have some knowledge of enterprise infrastructure software deals, including both subscription and consumption models. You will be a key strategic business partner to the entire Commercial Strategy and Field Sales teams.

In this role you will need to have excellent attention to detail and be extremely organized. You will need to deliver work to tight deadlines to meet the required company SLA’s. Ability to multitask and prioritize at times of high volume, schedule flexibility during the end of the month or quarter will be required.

Cross functional ability will be important as this role is at the intersection of numerous functions.

Your ability to communicate to sales reps all the way up to our most senior executives will be an important skill required for this role.

Responsibilities

• Receive, prioritize and process incoming orders inline with company policies and procedures.
• Partners with Finance (Including Collections) and Commercial Strategy teams to efficiently and accurately process opportunities and handle any queries, especially on complex or non standard deals.
• Serves as primary point of contact to support the Commercial Strategy and Field Sales teams for all questions related to opportunity booking, subscription management and license / activation delivery protocols.
• Collaborates with internal teams to provide enablement on opportunity booking policies and best practices.
• Resolves any booking errors and or order management queries.
• Ownership of Customer accounts set up forms or processes.
• Ownership of Customer RFP or questionnaire responses, liaising with cross functional teams, as required.
• Management of public market place and or training orders.
• Responsible for handling SOX evidence or queries for internal and external parties, related to order management.
• Involvement in the reconciliation between SFDC and the accounting system on a monthly basis.

Qualifications

• Bachelor degree preferably Business Administration
• 2-3 years of experience in Finance or data entry roles.
• Extensive experience with and CPQ is a must.
• Some experience reviewing customer contracts will be beneficial.
• Basic understanding of ASC606, SOX, Export Compliance.

The anticipated starting base pay range for this role is $X per year. Base salary is not the only component of our competitive total rewards package - you will also be eligible for bonus, equity, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location.