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RedisLabs Senior Customer Success Manager 
India 
359884989

30.07.2024

Why would you love this job?

As a Customer Success Manager, you will be responsible for some of the biggest, most important, customers of Redis.If you are level-headed, comfortable in a fast-paced, ever-evolving environment, and truly service-oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.


What you’ll do:

  • You will be the primary lead for our high value customers; you will also be responsible for building strong relationships with your counterparts and partners and becoming their trusted advisor
  • Lead the onboarding to help clients’ start using Redis technological platform and drive adoption
  • Project-manage and provide world-class guidance and solutions for new clients’ integrations and post-launch expansion initiatives
  • Work closely with your commercial team counterparts to identify business goal opportunities and develop account strategy
  • Identify and mitigate churn risk proactively

What will you need to have?

  • 3+ years of experience in customer-facing roles (ideally in Customer Success) for enterprise software
  • Experience with Enterprise customers, and/or dynamic and technological accounts
  • Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business
  • Our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
  • Strong presentation, verbal and written communication, organization, multitasking, and time management skills
  • Proven multitasking and prioritization skills
  • A Bachelor degree from a University is a must

Extra great if you have:

  • Experience with NoSQL databases or distributed caches

Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks:

  • Competitive salaries and equity grants
  • Flexible vacation time to promote a healthy work-life balance
  • Health insurance, paid paternity leave, and pension plan
  • Flexible working options
  • Yearly health and wellness budget for a healthy mind and body
  • Frequent team celebrations and recreation events
  • Home internet reimbursement
  • Learning and development opportunities
  • Ability to influence a high-performance company on its way to IPO