Truist Brokerage Operations Manager 

United States, Virginia, Richmond 

357510104

Regular or Temporary:

English (Required)

1st shift (United States of America)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Direct the day-to-day operation of department(s) of responsibility to ensure adherence with procedures. Manage inquiries from sales team and/or operational areas.

• Resolve issues and apply strong critical thinking and problem-solving skills to meet the demands of the business.

• Analyze metrics, identify trends/gaps and provide solutions to improve processes and increase efficiency in collaboration with service partners.

• Develop and make recommendations to identify, manage and mitigate operational and regulatory risk

• Work with audit teams (internal and external) and administer effective solutions to findings.

• Remain knowledgeable of current business strategies and contribute as a subject matter expert on regulatory, industry and organizational changes impacting department(s).

• Demonstrate initiative and commitment to continuous learning, and the ability to adapt to the changing demands of the business.

• Work across multiple projects simultaneously while meeting deliverables.

• Coach and mentor subordinates, identify training needs and approve development plans.

• Perform human resource management activities, including interviewing and selecting staff, evaluating performance and identifying performance problems and providing recommendations for remedial action.

REQUIRED QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree or equivalent education, training and work-related experience.

• Minimum of three (3) years experience in brokerage operations, including 2 year in a management position in the securities industry.

• Knowledge of advanced concepts, principles and practices of assigned functional area(s).

• Strong leadership skills to include excellent interpersonal and conflict resolution skills.

• Ability to promote effective coordination between multiple work groups and functional areas.

• Strong organizational, verbal and written communication skills.

• Driven to achieve results, thrive in a fast paced environment and required to solve problems and make decisions based on sound judgement.

• Financial Industry Regulatory Authority (FINRA) Series 99.

PREFERRED QUALIFICATIONS

• Financial Industry Regulatory Authority (FINRA) Series 7 and 24 or 6 and 26.