Microsoft Data Center Program Manager - Circular 

United States, Washington, Quincy 

346546348

Required Qualifications:

• High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments
  • OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
  o OR High School Qualification or equivalent AND 7+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
  o OR equivalent experience.
• Applicable certifications: ASICS (Inventory Control), CompTIA (Computing Technology Industry Association), Microsoft, Network Certifications, PMP (Project Management Professional), ITIL (Information Technology Infrastructure Library), CDCP (Certified Data Center Professional)
• Recycle/Carbon neutral goal exposure.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until January 28, 2025.

• Support and drive campus related projects to improve efficiencies to keep up with growth.
• Ensures compliance with data center business units and service-level policies.
• Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
• Inbound and outbound planning for West Region.
• Performs troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business.
• Recognizes potential customer impact of other events and issues (e.g., customer lockdown), communicates potential impact, and plans for impact accordingly.
• Proactively reviews schedules and avoids conflicts when possible. Identifies, coordinates, manages expectations, and offers alternatives when defining customer solutions.
• Manages relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
• Provides mentorship across datacenters for specific expertise.
• Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
• Harvest parts and components from assets per operational procedures and instructions.
• Test parts and components per operational procedures and instructions.
• Leverages the necessary tools to determine the 'Disposition Route' of the harvested components.
• Supports escalation of issues to appropriate owner.
• Embody our and