Wells Fargo Senior Human Resources Operations Representative 

Philippines, Caloocan 

330709031

In this role, you will:

• Support performance of less experienced staff and overall effectiveness of team; proactively provide feedback and present ideas for improving or implementing processes and customer support tools for human resources operations
• Perform complex business, operational and customer support tasks in support of initiatives within human resources
• Resolve escalated issues using technical knowledge and expertise to perform work, action requests, and achieve goals
• Interact with immediate team, functional area, and internal peers to provide guidance on human resources operations processes and deliverables
• Assist employees on human resources related issues providing complex policy interpretation
• Provide subject matter expertise and interpretation of procedures to less experience staff

Required Qualifications:

• 4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Expectations:

• Conduct regular quality review for the assigned team.​
• Provides recommendation to the managers regarding quality and over-all performance of the team, and help the managers align operational strategies to reach goals and targets for an identified period. ​
• Recommends or highlights needed corrective actions to managers and HRBP/ER to team members who have recurring delivery issues.​
• Support customer queries for at least knowledge in all skills and able to utilize five core skills.​
• Process complex or escalated andsupport processes of
• Provide quality and maintain process standards and adherence for Tier 1 level support or first contact resolution for customers using the Employee Care resources (i.e.., procedures, knowledge articles, alerts, etc.) ​
• Provide team support (in-person or team chat). ​
• Provide timely coaching and documented feedback and support to specialists (quality and case management).​
• Ensuring all queues are closed at EOD (if applicable).

27 Mar 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.