JPMorgan Quality Assurance - Payments Testing Associate 

United States, Florida, Tampa 

295098739

As a Quality Assurance- Payments Testing Associate on the Corporate and Investment technology team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Coordinates end to end testing
• Draw on your testing knowledge and creativity to automate test capabilities and design test and maintenance procedures.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Proven ability to write automated tests
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Detailed understanding of common defect and data management tools
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Advanced knowledge of software lifecycles, including Waterfall and Agile, and test automation strategies
• Experience working effectively with teams and stakeholders to develop relationships and achieve common goals

Preferred qualifications, capabilities, and skills

• Payments experience
• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud