SAP Japanese Client Delivery Manager CDM - SAP BASIS/SAP Applications 

China, Liaoning 

295072234

RESPONSIBILITIES

1. Client Leadership : Develop a strategic engagement with your client to establish client focus on the core of the services delivered. Build and maintain strong relationships with key stakeholders.

2. End-to-end ownership for delivery of service : Demonstrate accountability as the single orchestrator for End2End delivery. Enforce a culture of performance & collaboration through delivery engagement and Internal Stakeholder Management

3. Profitability Management : Proactive account cost management. Understanding customer business needs to find innovative solutions adapted to client’s level of maturity, Safeguarding ECS Revenue, contract renewals

4. Contract Adherence : Understand the customer's business, ECS Technical and contractual aspects of services being delivered. Understands the importance of SAP services to their customer’s business

5. Compliance & Risk Management : Proactive management of Operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters

6. Continuous Improvement and Communication : Create a culture of pro-active problem management, continually improve the effectiveness and efficiency of services delivered to customer

Required skills

• Education minimum bachelor’s degree or equivalents in Business Administration, Computer Science, Technical Engineering or related fields

• Understanding of SAP Basis, system migration and/or functional SAP application knowledge.

• Understanding of SAP’s cloud business, cloud and hybrid infrastructure and cloud operation processes

• Good presentation and communication skills in Japanese and English, ability to switch communication styles for technical and non-technical audiences with confidence, including management level at customers

• Competent in multi-tasking and ability to manage multiple engagements in parallel

• Pro-active, problem-solving, "can-do" attitude and “customer first” mindset.

• Accustomed to working in an international and global virtual matrix organization

• Good at engagement management, relationship building and de-escalation skills

• Good customer focus experience and thorough with networking and relationship building results-driven leader

Preferred skills

• Certification on SAP Basis/Application, Project Management or Hyper scalers (Azure/AWS/GCP) is beneficial

• Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial

WORK EXPERIENCE

• 3+ years’ experience in SAP project management or SAP Operations or IT industry experience in SAP technology

• 3+ years’ experience in a customer-facing role in the cloud or IT consulting business

• 3+ years’ experience in SAP Basis and/or infrastructure operation/development is preferred

This is a hybrid role which requires working from SAP Dalian office 3 days a week or on-site with customers or partners.

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