Amazon Data Center Operations Senior Cluster Manager 

United States, Oregon 

286945806

Data Center Operations Cluster Manager is one of our most senior management roles in the data center environment. In this role, you will be responsible for leading a large organization, managing managers who own data center infrastructure including the operational availability of network and server systems at scale.The ideal candidate for this role will understand data center IT infrastructure and Amazon Web Services and understand how the two coexist. If this understanding is contextual you will be served well by your experience.Key job responsibilities
· Lead and supervise a team of Data Center Managers (3-9 area and front-line managers) and 100-150 hourly associates within Regional Data Centers.
· Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency in support of our data center operations.
· Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
· Accountability for meeting and exceeding operational goals.
· Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
· Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective including mentoring and training.
· Develop, improve, and share operational best practices across the globe.
· Hiring, managing, and developing the operations management team including data center managers and data center operations technicians.
· Planning and executing the Infrastructure Operations component of new AWS data center build-outs, new colocation build-outs, AWS data center expansions, and colocation expansions, including the network and server rack infrastructure to facilitate the daily operations.
· Experience in successful insourcing and/or outsourcing specific task balancing internal skillsets with frugality.
· Continuous improvement of operational processes, procedures, methods, and tools.A day in the life

- Bachelor's degree in computer science or related engineering discipline OR equivalent experience managing technical oprerations or engineering teams.
- 8+ years of experience operating as a manager of managers.
- 8+ years management experience in an operations, critical infrastructure, manufacturing, production, or distribution environment
- 5+ years experience implementing LEAN/6 Sigma methodology (continuous improvement, DMAIC/DVADV, 5 Whys, Root Cause analysis, etc)
- 10+ years of experience working with computer components and operating systems.

- Master's degree in engineering, computer science, or a related field.
- Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma.
- Safety, security, and availability incident response, incident management, and incident resolution.
- Continuous improvement of operational processes, procedures, methods, and tools.
- Meets/exceeds Amazon’s functional/technical depth and complexity for this role.
- LEAN Certification/Belts
- PMP/PMI certification
- 7+ years experience managing geographically dispersed teams
- 7+ years of hands-on experience with mission critical infrastructure
- Meets/exceeds Amazon’s leadership principles requirements for this role