Amazon Process Lead Alexa Shopping Operations 

India, Karnataka, Bengaluru 

281721911

Key job responsibilitiesSome of the key result areas include, but not limited to:
· Experience in managing process and operational escalations
· Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal
· Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
· Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps
· Be a SME for the process and a referral point for peers and junior team members
· Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources
· Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes
· Ability to perform deep dive in the process and come up with process improvement solutions through automation
· Shall collaborate effectively with other teams and subject matter experts (SMEs), Language Engineers (LaEs) to support launches of new process and services

- A Bachelor’s Degree and relevant experience of 3+ years in AI Model training or Quality control
- Excellent communication (written & oral) skills with the ability to curate responses for LLM development
- Experience in analytical, problem-solving, and critical-thinking skills
- Comfortable working in a fast paced, highly collaborative, dynamic work environment
- Willingness to support several projects at one time, and to accept re-prioritization as necessary
- Demonstrated leadership with a bias towards action and ownership with strong organizational skills

-Experience with Artificial Intelligence interaction, such as prompt generation and open AI's