Key contact on product knowledge across Personetics different groups
Implement insights and requested customizations for customers to enhance platform usage
Onboard customers with training sessions on the platform
Collaborate with customers on optimizing their insight offering and insight implementations. This includes leading sessions on ideation, implementation, testing and optimization
Perform data analysis on user bank data to develop client specific benchmarks, identify optimization areas and promote custom insights
Contribute to product roadmap leveraging on customer feedback
Build new insights that can be easily customized by bank customers
Escalate strategic business requirements to Product team to improve product effectiveness
Requirements
2-3 years of experience as a Data/ Business Analyst
1-2 years in a technical product role, strongly preferred
High level of technical ability (hands on experience with data)
Customer Training/Consulting experience – proven ability to lead sessions
Strong Excel skills
Familiarity with data systems/ IT infrastructure
Excellent communicator (fluent English is a must, second and third language strongly preferred)
Ability to travel abroad to customers (typically once a quarter or semi-annually)