SAP Finance Operations Associate Order Invoice 

Philippines, Pasig 

263007241

EXPECTATIONS AND TASKS

• Operational (including transactional) task execution.
• Responsible for administration of customer contract which includes creation of customer information in SAP's systems, such as customer master data related to the booking of a contract, invoicing and revenue recognition of deals booked.
• Meet the response and resolution times defined in the IRT and SLA agreements to ensure customer satisfaction and compliance with company standards.
• Assist on Cash Collections team in resolving complex billing issues and customer disputes
• Collaborate closely with other teams and departments – Contracting team, CFO, Customer facing team, BSST and IT
• Capture booking / invoice discrepancies and execute adjustments based on contracts
• Deliver on period close (monthly, quarterly and year end).
• Identify process improvements.
• Support projects and/or improvement initiatives.
• Ensures timely and accurate customer billing.
• SOX controls compliance

OTHER RESPONSIBILITIES:

• Preparation of process documentation / working instructions
• Partakes on testing and feedback provision.

REQUIRED SKILLS:

• Analytical
• Excellent communication skills, both written and verbal
• Keen attention to details
• Manage volume and maintain quality of transactions
• Team player
• Collaborative
• Works with less supervision and ability to administer resolution
• Ability to work with global teams

EDUCATION:

• 4 year business course graduate

EXPERIENCE:

• 1-3 years finance related field work experience
• Shared service experience is an advantage.
• Fluent in English with excellent communication skills.
• Familiarity with SAP Concur systems.

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