At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
- Position is based in São Paulo, SP
- Intended for recent graduates and young talents starting their careers .
Management of the customer engagement
- Establish trusted relationship with customer to drive action plans
- Define the Premium Engagement portfolio & service plan with the customer
- Identify innovation opportunities leveraging SAP’s technology innovation portfolio
- Review of services delivered by SAP as part of the engagement and discussions with main stakeholders from the customer or partner organizations and other SAP lines of business
- Support the adoption of the SAP recommendation from the services delivered, by the customer and/or partner
- Periodically prepare and present reporting
Anticipation and identification of risks and top issues
- Anticipation and identification of functional / technical risks and top issues.
- Drive prevention of risks and resolution of issues and top issues according to engagement deliverables
- Escalation Management for critical situations
Engagement Extension and Renewals
- Ensure value recognition and visibility of value delivered at customer
- Support extensions of the contract and renewal towards contract end date
REQUIREMENTS
- Bachelor’s degree required in business, engineering, computer science or management information systems
- Ability to handle in ambiguous situations
- Strong people leadership and people management skills
- Problem-solving skills and strong work ethic are required
- Excellent verbal, written and presentation communication skills
- Fluent English and Spanish is a plus
- Work Experience is a plus
- Open to travel
Job Segment:ERP, Cloud, Consulting, Quality Manager, Information Technology, Technology, Quality