Amazon Sr Support Engineer 

India, Telangana, Hyderabad 

247726216

As a Support Engineer in International Seller Growth (ISG) Tech team, you will play a critical role in providing technical assistance to our customers, ensuring the smooth operation of our software products. You will support key services for seller growth and take part in marketplace/region expansions, infrastructure operations and engineering, and addressing risks in hardware and software. You will also work closely with our development team to identify and resolve software bugs and improve product quality.Key job responsibilities
- Interface with a diverse customer base to understand requirements, priorities, and processes
- Work on expansions of current applications to support new launches or regions
- Work on identifying and addressing risks in hardware and software while helping maintain application health
- Maintain a comprehensive knowledge of product documentation and features
- Excellent listening, writing and technical communication skills are essential for interaction with senior management on status, risks and emergent issues with project, initiatives and support.
- Troubleshoot and diagnose software issues – On call support. Resolve technical problems in a timely and efficient manner.
- Drive core support engineering initiatives such as CD initiatives for deployment excellence and ticket reduction drives.

- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow
- Experience driving collaborative projects from conception to delivery
- Experience operating highly available, distributed systems of data extraction, ingestion, and processing of large data sets
- Experience with implementing CI/CD practices and automated testing