Microsoft Partner Technical Consulting Security - German Speaker 

Egypt, Cairo, Cairo 

235727568

Required/Minimum Qualifications

• Proven years of technical pre-sales, technical support, or technical consulting experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND multiple years of technical pre-sales, technical support, or technical consulting experience.

• Good command of English & GErman language
• Solid work experience on Microsoft 365/Unified Endpoint Management components like:

Additional Qualifications

• Work experience with or certifications in:

- Third-party Security Incident and Event Management (SIEM)

- One or more advanced Security certifications (CISSP, GSEC, or equivalent)

• Proactively reviews partner feedback (e.g., surveys) to identify and understand the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve experience.

Consultations
• Leads technology decisions by applying trade-off techniques to ensure that appropriate requirements are aligned with the appropriate business vision. Collaborates with Services Account Managers (SAMs) to identify appropriate solutions for customers. Identifies scenarios that partners can utilize to secure deals or use best practices.
• Guides partners in one-to-one consultation to provide solutions to the customer environment within primary or minor solution areas (e.g., architectural guidance, request for proposal [RFP] assistance, deployment guidance). Identifies and recommends complimentary solution areas. Provides subject matter expertise and mentorship to other Partner Technical Consultants (PTCs).
• Coordinates planning and prioritization efforts that align with the market needs and Microsoft’s partner strategy with senior team members and/or respective stakeholders. Drives partner consumption across Microsoft products, solutions, and services.
• Identifies partner needs and recommends highly complex, broader, and more-strategic focused technical solutions (e.g., Microsoft technology, business value proposition and how it compares to competitors) or technical best practices through feature comparison, architecture design, proofs of concept, etc., and shares materials to help partners meet their business goals at a cross-regional level. Serves as an escalation resource for other Partner Technical Consultants (PTCs). Improves others'' understanding of technical journeys and relevant services to help partners meet their goals.

Operational Excellence
• Advocates the worldwide standards for labor logging, coding, and the routine recording of labor. Records and updates labor in incident-management tool.
• Documents case status, logs a record of their labor and activities on valid solutions, and has timely engagement and follow up with partners. Performs case reviews and makes recommendations to process efficiencies.
• Records and updates technical and professional skills in a tracking tool. Mentors other Partner Technical Consultants (PTCs) on improving technical and professional skills.

Technical Expertise
• Proactively and continuously learns new technology for multiple solution areas. Recommends best practices and shares experiences and product news with other Partner Technical Consultants (PTCs). Creates the accreditation content for intellectual property. Leads a regional technical community and participates in relevant technical communities. Mentors others to help identify areas of development and coaches them on best practices. Attains proper accreditation needed to deliver different intellectual property.
• Develops and maintains knowledge in intellectual property (IP). Assists others in obtaining IP knowledge. Leads the creation of IP so they can deliver in a similar manner and use the same resources. Identifies areas that need refreshing or gaps in IP.

Internal Collaboration
• Engages with pre-identified field/subsidiary stakeholders to discuss opportunities and/or requirements of regional subsidiaries across solution areas. Collaborates with Service Account Managers (SAMs) to identify appropriate solutions for partners.

Other
• Embody our culture and values