JPMorgan Document & Business Solutions Specialist 

United Kingdom, England, London 

235487623

As a Document & Business Solutions Operations Specialist, you will be expected to serve in a production capacity. Additionally, you may be required to work in any of the production locations/environments and cover various shifts to meet the needs of the customer/company in delivering our products and services while meeting established SLAs, quality, and productivity standards.

Job description:

• Operating functional equipment; including printing, scanning, inserting, sortation, x-ray and other equipment, as applicable.
• Receive and process incoming and outgoing work.
• Print and finish and distribute all submitted print requests and documents.
• Undertake Check management in line with processing procedures (where applicable).
• Scan documents/files and integrate into agreed document workflow/depositories.
• Arrange courier collection including required manifest(s) and documentation.
• Manage other logistics function such as overnight shipping.
• Handling of specialized items and more complex inquiries, including possible extensive research.
• Inventory management and fulfillment for production centers.
• Respond to all requests and inquiries from end users of the DBS services.
• Identify non-compliant activities, resolve discrepancies, and escalate as appropriate.
• Maintain basic record keeping and tracking of data as required by management.
• Other duties as assigned.
• May be required to alternate between multiple locations within job location state/country to provide coverage as needed as well as variation of work hours to conform to needed coverage.

Required qualifications, capabilities and skills:

• Good customer service skills, attentiveness, able to interact positively and pleasantly.
• Ability to follow directions, show initiative, work and perform duties under minimal supervision, and follow through on tasks.
• Self-motivated with proven ability to learn and to seek and participate in cross training opportunities and willingness to utilize downtime to learn new skills.
• Able to work productively in a fast-paced team environment.
• Detail and deadline oriented with strong emphasis on safeguarding all personal and confidential information.
• Basic understanding of risk and control for the activities responsible.
• Be aware of and maintain safe working practices related to H&S.
• Able to resolve problems and with the ability to recommend process improvements.
• Intermediate understanding and use of Microsoft Office products; (Excel, Word, Power Point, and Outlook; including email & calendar).
• Must be comfortable with and have a solid understanding of basic business technology.
• Good oral and written communication skills.
• An intermediate understanding of the English language, in verbal format and written format