Uber Implementation Specialist Southern Europe Uber Business 

United States, West Virginia 

209301458

What the Candidate Will Do

• Work with Uber for Business customers and internal teams to closely understand the needs and goals of each customer. Coordinate a flawless launch that enhances employee adoption and usage.
• Deeply understand U4B's products and solutions and navigate internally to capture the knowledge of broader Uber products and solutions as needed for customer enablement and growth.
• Define objectives and align with customers on employee adoption goals. Set and lead timelines with customers for implementation.
• Own customer onboarding in the launch phase both operationally and strategically: build, set up, and plan the implementation of new accounts.
• Create new company profiles, and submit Monthly Billing Applications to Finance.
• Run in-person and video demonstrations and training with customers on how to navigate the Uber for Business experience.
• Implement basic initiatives to increase adoption and utilization and curate new documentation to support the education of their teams.
• Build and implement professional email templates, and plans, and facilitate calls with clients to answer questions, address issues, define objectives, and align on partnership goals. Attend in-person meetings which are encouraged by the Account Executive or Account Manager. Communicate regularly with client POC.
• Ability to speak to look after pipeline and prioritization. Ability to demonstrate launch methodology and strategy, in collaboration with the broader team.
• Resolve complex issues using existing resources and internal relationships with stakeholders. Think critically to resolve possible solutions to more abstract issues.
• Uses basic data to provide clients with insight into their accounts during the first 30 days.
• Work with the Premium Support team to ensure that all customer support-related issues are resolved quickly.
• Develop account plans by identifying and prioritizing the most important tasks that chip in to return on investment and retention goals.

Basic Qualifications

• Excellent written and verbal communications skills in English and Spanish
• 2 years of professional experience in a customer-facing role
• Proactively able to prioritize high-value clients whilst also thinking about strategy and process improvement.
• Tech-savviness. You’ll be using multiple systems in your role, and Salesforce experience is a plus.

Preferred Qualifications

• An intuition for people and a passion for strengthening customer relationships. You spend most of your time working with various teams, cultivating new relationships with potential and existing customers and stakeholders internally and externally.
• An ability to help clients address their problems, and think outside the square with some of their challenges.
• Exceptional interpersonal skills and the ability to balance your attention to detail with swift execution
• Speed, resourcefulness, and a go-getter demeanor. Be agile and thrive when operating in new spaces. You pick up things fast and run with them.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .