JPMorgan Payments Implementation Manager - Associate 

United Kingdom, England 

203441762

As a Payments Implementation Manager - Associate in Implementations Team you will be responsible for the on-boarding and set up of all core cash management business for TS (Treasury Services) clients in our region. You will focus on critical part of the process which relies on effective working relationships between Implementations, Sales, Product & Client Service. In addition, you will work closely with a variety of internal functional partners, in order to ensure seamless end to end service delivery. You will manage the end-to-end implementation process, from client kick off, project scoping, documentation and services set-up, testing and go live and transition to Client services for a wide range of client sectors, using a tried and tested methodology to deliver a high quality client experience, while speeding revenue into the bank.

Job responsibilities

• Implements Cash Management solutions, of varying size and complexity, primarily in EMEA
• Manages multiple deals /projects concurrently by being the central point to both internal and external customers
• Partners closely with Sales, Product, Client Service, Operations and other internal partners to ensure a successful project delivery and client experience
• Develops project plans as agreed for each deal incorporating the methodology used within the Project Management Team and provides guidance to the client with respect to the tasks and their role within the plan
• Attends and hosts regular client meetings/calls to review the project against the plan
• Works with internal and external parties to deliver the solution within the minimum time frames
• Provides accurate and timely implementation statuses and escalates issues that impact the client experience or put the target date at risk
• Provides support to team colleagues as required
• Identifies and communicates process gaps and improvements opportunities; expresses willingness to own improvement initiatives; be recognized by partners as a process expert with ability to drive improvements
• Adheres to all JPMorgan Chase department policy and procedures
• Attends meetings and training as required to continue development and product knowledge

Required qualifications, capabilities, and skills

• Experience in working with corporate and / or Financial Institutions clients with strong client servicing skills
• Strong verbal, written and interpersonal communication skills
• Project Management skills required
• Excellent time management and prioritization skills in a high pressure, competing-priority work environment
• Able to work in a team environment and partner with colleagues
• Effective issue resolution and escalation skills

Preferred qualifications, capabilities, and skills

• Experience working with Treasury Services and Securities products an advantage