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Citi Group Manager Oversight & Client Servicing Transfer Agency China, Hong Kong 189623862
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Citi’s
Manager, Oversight & Client Servicing and Transfer Agency - Hybridbased in Hong Kong, Kowloon. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- We have a variety of programs that help employees balance their work and life.
In this role, you’re expected to:
Job Purpose:
This is a role for Manager within the Transfer Agency operational unit, reporting to the Senior Manager of the HK Transfer Agency Operations.
The role involves day-to-day client servicing, BAU management and oversight responsibility for the transfer agency operations in Hong Kong.
Job Background / context:
The Transfer Agency Department is primarily responsible for the accurate maintenance of the fund and shareholder register, accurate capture and reporting of investor dealings in the fund for which Citi acts as the fund’s transfer agent.
The team is responsible for day-to-day client servicing, coupled with a number of back office functions within the transfer agency unit across mutual funds. Some operational activities are executed by the local transfer agency unit, while other functions are performed by Citi’s outsourced locations globally or with external vendors.
The candidate will be responsible for handling daily BAU activities, including client and vendor servicing. The candidate will work closely with colleagues in other teams within the transfer agency unit as well as units in other Citi locations performing offshored activities.
Key Responsibilities:
The candidate is required to have strong knowledge and extensive practical experience of the following core TA processes:
- Client & fund distributor on-boarding, AML/KYC documentation & administration, and data maintenance
- Investor on-boarding, AML/KYC documentation & administration, and data maintenance
- Transaction processing & investor servicing
- Cash & trade settlement processing
- Corporate action processing
- Reporting of shareholder trade activity to the fund accountant and fund custodian
- Bank account reconciliation
- Foreign exchange dealing & execution
- Periodic client & investor reporting
As a successful candidate, you’d ideally have the following skills and exposure:
The candidate should also have experience in the following responsibilities of the Transfer Agent:
- Review of fund prospectuses, operating memorandums and key fund documentation
- Fund launches and implementation
- Client conversions
- Client change request management
- Client & vendor management
- Oversight and control management for domestic and outsourced functions
- Managing client due diligence visits & review meetings
- Awareness of regulatory and industry change and how it impacts the business
- The candidate should have strong knowledge of the full trade cycle including other functions performed within TA, as well as the responsibilities of the Administrator and Custodian.
Take the next step in your career, apply for this role at Citi today
The candidate should have approximately 6 to 10 years of working experience and preferably within the Transfer Agency operations or in a Transfer Agency support role e.g. Transfer Agency project management and should have been in a people management position for at least 5 years.
Due to the nature of the oversight of the outsourced functions, the candidate should also have strong regulatory background and understanding of local regulatory obligations and requirements.
Qualifications:
Bachelor’s/University degree or equivalent experience. Professional qualifications are preferred but not mandatory.
Core Skills & Competencies:
Delivery of high quality service to internal and external customers;
- Manage the delivery of tasks in a timely, accurately and in a controlled environment, ensuring priority items are identified and dealt with in a prompt manner.
- Display effective organisation skills in order to manage competing priorities.
- Liaise effectively with other parties, both internally and externally and communicate in a professional manner at all times.
- Represent the TA in a competent and professional manner with external vendors and clients.
- Represent the TA in the regular service calls with external vendors and outsource business partners
- Provide an excellent standard of service to our clients both internally and externally.
Identify and assume ownership of issues;
- Take responsibility for assigned tasks and prioritise to ensure expectations are met.
- Display effective delegation skills, focusing on developing individuals within your team.
- Co-ordinate and maintain a calendar of tasks for the team, ensuring the team meets the deadlines agreed.
- Co-ordinate or act as TA representative on larger projects, as requested.
- Become actively involved in the development of the business by involvement in initiatives such as new business take on
- Implement effective risk awareness within the team, ensuring each member of the team adheres to all documented controls
People and self-management:
- Display effective delegation skills, focusing on developing individuals within your team.
- Display effective people management skills with a proven record of managing both strong and weak performers.
- Ability to build a strong and trusted working relationship with internal and external partners and stakeholders.
- Completion of all assigned training and management of your own training path by identifying personal training needs and opportunities.
- Adaptable and is capable of assimilating to different environments.
Time Type:
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