SAP Technology Services Manager 

United States, Pennsylvania, Newtown Township 

181419689

WHAT YOU'LL DO

• Manage a team with diverse skill set & experience to deliver services.
• Manages internal and external resources, ensuring business critical service delivery.
• Makes operational decisions on technology, process, and skill enablement.
• Accountable for annual KPIs established for the team and organization as required.
• Executes robust delivery of the plan against defined KPIs & goals.
• Actively collaborates with other regions & Teams and global initiatives.
• Provides effective operational leadership and demonstrate value creation for customers.

WHAT YOU'LL BRING

• 15 - 18 years of overall experience in IT software and services
• 10 + years of Relational Databases including Installation, upgrades, client and Maintenance strategies, Migration aspects, integration between systems, Disaster Recovery, infrastructure scalability among other topics.
• 4 – 5 years of experience in Service Delivery / Operations
• 2 – 3 years of People Management experience
• The Database skills &experience on SAP HANA, SAP ASE besides other DBs would be essential.
• Proven understanding of Cloud Architecture including Azure, AWS, GCP etc
• Deep understanding of SAP Applications & Technologies and related ITIL processes
• Successful experience leading multi-locational, multi-skill set teams is a value addition.
• Comfortable handling challenging situations is a MUST including managing de-escalation conversations with senior stakeholders at SAP and at the customer. Ideally exposed to global escalations in a leading role
• Successful track record of proposing and implementing process and organizational improvements with measurable results.
• Excellent internal and external stakeholder management, presentation, and communication skills
• Flexibility to work on different time zones, as required.
• Deep knowledge about operations processes of large development organizations
• Proven track record of successfully orchestrating activities across different organizations and time zones (e.g. Asia, Europe, US)
• Must have excellent presentation, communication, and inter-personal skills.

We win with inclusion

Philadelphia