NetApp Academy - Solutions Engineer 

United States, North Carolina 

154373937

Specific responsibilities include:

• Assist in identifying customer needs and requirements
• Define elements of a customer's technical computing environment as assigned by sales reps or senior-level SE's
• Answer customer questions
• Provide technical support to current customers and 'try-and-buy' test projects
• Help define customer acceptance criteria for 'try-and-buy' evaluation projects
• Pick up and deliver NetApp evaluation test system to the customer site
• Attend customer calls with the Sales Representative
• Provide technical consultation and disseminate product information to the sales team

• Excellent written and verbal communication skills
• Strong interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross-functional teams to meet performance goals
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
• Ability to follow standard engineering principles and practices.
• Creative approach to problem-solving
• Travel to the prospective customer's sites as necessary
• Open-minded and positive attitude
• Willingness to learn and adapt to changing environments

No industry-relevant experience is required for this position. Candidates who have acquired basic knowledge or skills through education, internships or relevant coursework will be considered.
This is a pipeline position that will be opened on a recurring basis and used to fill roles aligned with the required skill sets. Recruiting efforts will be ongoing until specific teams find an ideal match.