JPMorgan Product Control Manager- Associate 

India, Karnataka, Bengaluru 

145628841

Job Responsibilities:

• Support CB’s Complaint process – Identify and log complaints on CARE tool, manage the day today operations, to send out daily/monthly reports to different stake holders and perform quality check on a regular basis.
• Maintain periodic analytics to provide management with full insight into emerging trends and the quality of the originated complaints
• Partnering with cross-functional teams including the Business, Technology and Operations
• Conduct ad hoc analytics and contribute to various projects representing Complaints Management
• Prioritization and influencing stakeholders on business roadmap
• Responsible for the timely execution of project tasks, stakeholder updates, resolving and escalating issues
• To identify regulatory, vendor or any other complex client complaints received and ensure relevant actions are being taken to address them
• To follow up with business and update resolution details on CARE regularly
• Support new process changes and adhere to new timelines/guidelines as and when they are implemented

Other Responsibilities

• Strong risk and control awareness, ability to effectively prioritize workloads and work to critical deadlines
• Confident communicator & influencer to both internal and external clients
• Drive process optimization and automations
• Strategic thinker, able to review and implement process improvements
• Work with Senior leadership locally & Globally including to achieve departmental objectives.
• Assist on ad-hoc projects as needed
• To establish rapport and work with local and global Senior Management Teams across multiple geographies to drive various technology & operations projects
• Effective stakeholder influencing and negotiation skills

Required Qualifications, Skills and Competencies:

• 6-12 years of relevant experience (Client experience, Change management, Complaints, Risk & Controls)
• Self-starter, ability to work both independently and as part of a team
• Ability to partner across functional teams and interact with all levels of the organization
• Excellent verbal and written communication skills with the ability to present information in differing degrees of detail
• Investigative mindset, able to see issues at both high-level and in detail
• Good organizational skills - manages & prioritizes multiple tasks within deadlines
• Strong practical experience of Excel, Visio, PowerPoint,Adobe analytics, Alteryx 101
• Bachelor’s degree in Commerce, Business administration or any other related field or equivalent work experience. Post Graduate qualification is a plus.
• Financial service industry experience desired, but we are open to evaluating candidates with strong matching backgrounds from any industry.