GE HealthCare Field Engineer 

Indonesia 

143980004

Roles and Responsibilities

• Maintains all models specific to a modality in the assigned area

• Electronic/Mechanical/Electrical/IT : Total system level troubleshooting on complex multi-symptom problems.

• Customer satisfaction: Daily interface with doctors, radiographers & biomedical engineers on equipment status issues.

• Acts to ensure satisfaction to primary customers.

• Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.

• Business growth: Assists in the growth and direction of business in his/her assigned area.

• Productivity: Responsible for Warranty, Installation and PMS (Planned Maintenance) contract cost control.

• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs (Field Modifications) and PMS (Planned Maintenance) inspections documentation for assigned accounts.

• Installation: Plays a leading role in complex and multi-functional rooms. Shares best practices. Maintain effective quality systems and programs standard, according to the GE Service Quality Policy Statement.

Required Qualifications

• Bachelor Degree in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent

• Minimum of 2-5 years field service experience in healthcare industry or equivalent

• Proficient in English language

• Excellent problem-solving skills, able to think outside the box

• Strong sense of accountability and ownership over customer issues and other responsibilities

• Strong potential and willingness to learn new techniques

• Excellent customer service skills; able to deal tactfully and effectively with customers

• Excellent verbal and written communication skills in English.

• A good team player and can work seamlessly with cross-functional teams

• Willing to be located across Indonesia

Desired Characteristic

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy way to understand

• Establishes good relationships with customers and staff which will assist in managing conflicts as they arise.

• Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions.

• Maintains a positive outlook at work. Handles criticism well and learns from it.

• Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively. Upholds ethics and values.

• Adapts to changing circumstances. Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.

• Willing to be based in Makassar or Surabaya

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.