Teva Complaints Officer 

Bulgaria, Sofia 

124492062

Teva Pharmaceuticals has been developing and producing medicines for more than 120 years. Along with our established presence in generics, we have significant research and operations supporting our growing portfolio of innovative medicines and biopharmaceutical products.

, with direct reporting line to Complaints Manager.

• Receipt of complaints concerning product quality
• Contact person for Teva commercial quality units for all the mater related to received product complaints under responsibility
• Registration and investigation of complaints concerning product quality
• Organization and coordination of complaints samples management
• Acts as a contact person for the supplier requesting complaint investigation
• Evaluation of the provided investigation, including criticality, root cause and CAPA
• Completion of TrackWise record and preparation for approval and closure
• Tracking complaints to be resolved in due time
• Maintaining and archiving of all documents and email correspondence related to complaints in TrackWise
• Following all applicable corporate and regional standards and procedures

• Master Degree in Pharmacy, Chemistry, similar Natural Sciences, Engineering or other relevant education
• Preferably, at least 2 years of experience in the pharmaceutical industry in the field of manufacturing, quality control, validation, quality assurance, regulatory affairs, etc.
• High level of written and spoken English
• Proficiency in MS Office
• Good interpersonal and communication skills as well as organizational skills

• Dynamic and challenging work environment in one of the world leading pharmaceutical company and the biggest pharmaceutical company in Bulgaria
• Competitive remuneration bound with performance
• Additional healthcare insurance
• Transportation allowance
• Flexible working hours and option to work from home as per the company policy
• Opportunity for development

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.