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Apple Technical Support Advisor - Spanish Language United States, California, Elk Grove 116149976
23.01.2025
Minimum Qualifications
- Able to read, write, and speak fluently in Spanish and English
- Aptitude for building technical problem solving skills with an eagerness to learn and take on new challenges
- Able to quickly search for, consume, and apply information, ensuring a high level of attention to detail and accuracy
- Successful completion of all trainings, testings, and certifications required for this role
- Flexible to work between the hours of 7:00 a.m. and 10:30 p.m. Central time, including weekends and holidays, with the possibility to flex up or down in hours depending on business needs
Preferred Qualifications
- Passion for customer service and ownership of the customer experience
- Experience supporting customers in person or via phone, email, or chat
- Maintains a positive attitude and growth mindset by displaying resiliency and expertly navigating difficulties or obstacles
- Ability to create mutual understanding while navigating challenging situations
- Able to effectively adjust guidance to the needs of diverse individuals, treating everyone with respect
- Able to communicate clearly and effectively with customers while both written and verbally with customers while accurately documenting notes
- Able to self-manage, effectively manage time, multitask, organize, and prioritize while working independently in a fast-paced, constantly changing environment
- Thrives on a team where expertise is shared and feedback is valued
- Minimum of 2 years professional technical troubleshooting expertise and customer service, or contact center sales/support, or training, or equivalent experience
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $23.00 and $29.40/hr, and most new hires start at $23.00. Your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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