Red hat OpenShift Technical Support Engineer 

Colombia 

108342361

What you will do:

• Serve as the direct support for IBM customer inquiries about the Red Hat OpenShift Container Platform handed over from IBM product support teams.

• Use IBM and Red Hat ticketing systems and support tools to assist customers directly.

• Analyze issues to identify problems and communicate corrective actions and resolutions to customers.

• Collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution.

• Deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously.

• Document diagnostic steps and create reusable solutions for future incidents

• Perform weekend and holiday shift duties on a rotational schedule when needed.

What you will bring:

• 2+ years of experience working as a support or development engineer for a Platform-as-a-Service (PaaS) provider or hosting service

• 3+ years of experience working with Linux or Unix operating systems, including system installation, configuration, and maintenance; Red Hat Certified Engineer (RHCE) qualification is a big plus

• Familiarity with technologies like Red Hat OpenShift Container Platform, Kubernetes, containers, IT automation, and cloud management

• Experience working with hosted applications or large-scale application deployments

• Good understanding of Linux tools with an emphasis on cURL, Git, Strace, and Wireshark

• Solid troubleshooting skills and a passion for problem-solving and investigation

• Outstanding communication skills in English with the ability to communicate courteously and effectively with customers, colleagues, and third-party vendors

• Ability to handle multiple priorities and work under pressure

• Commitment to providing the best experience possible for Red Hat’s customers

The following are considered a plus:

• Bachelor's degree in a technical field, preferably engineering or computer science

• Experience with technologies like Open vSwitch, JBoss, Apache Tomcat, Go, Angular.js, Node.js, Ruby, Python web frameworks, and .NET framework

• Experience with source code management tools

• Knowledge of technical support systems and tools

• Familiarity with Red Hat’s solutions portfolio and open-source software development

• Participation in open-source projects, including patches submitted for upstream inclusion