דרושים United States, New York, Account Director

Key Responsibilities:

• Partner Development:
• Sales Execution: Drivesell-in/sell-through,co-selling, and joint go-to-market programs to unlock growth.
• Strategy & Impact: Promote Intel technologies, shape regional strategies, and support presales and proof-of-concept initiatives.
• Insights & Innovation: Monitor ecosystem trends, share partner feedback, and act as the voice of Israel within Intel’s global organization.

• 8+ years in the IT industry, including at least 5 years in IT sales or alliance marketing.
• Proven success managing partnerships with global ISVs and driving joint business outcomes.
• Strong business acumen, strategic thinking, and ability to influence across complex, global organizations.
• Fluent in English with exceptional verbal and written communication skills.

Key Responsibilities

• Strategic Technical Leadership: Act as the highest level of technical authority. You will hold peer-to-peer conversations with Engineering and Customers to drive permanent resolution on complex architectural issues, ensuring supportability is a key consideration in organizational and product decisions
• AI & Automation Strategy: Drive AI-led workflow improvements and automation efforts across GCS. Your goal is to achieve specific, measurable outcomes including significant Case Avoidance and Case Deflection, while drastically reducing Time to Resolution (TTR) and Time to Connect (TTC)
• Champion Serviceability & Scalability: Influence the product development lifecycle by advocating for improved serviceability and scalability in new and existing products. Collaborate closely with Product Management and Engineering to incorporate critical support requirements early in the design phase
• Engineer Enablement: Develop and deliver cutting-edge training programs, technical deep dives, and enablement content for our Technical Assistance Center (TAC) engineers, ensuring the global team is ready to expertly support complex Cloud and SASE architectures
• Root Cause Elimination: Systematically analyze root causes of recurring, high-impact issues. Collaborate directly with Engineering to implement permanent product fixes and process improvements, minimizing customer impact and elevating the overall support experience

Required Qualifications

• Professional Experience: 10+ years of progressive experience in technical support, engineering, or a related field within the networking and security industry
• Core Domain Expertise: Deep and comprehensive understanding of TCP/IP, routing protocols (BGP, OSPF), and complex LAN/WAN architectures
• Expertise in network security concepts and technologies, including firewalls, VPNs (IPSEC, SSL), PKI, and intrusion prevention systems
• Extensive, hands-on background in SASE and SD-WAN technologies.
• Cloud & Deployment Fluency: Significant exposure to solutions deployed across major Public Clouds (e.g., AWS, Azure, GCP) and Private Clouds
• Proven track record of leading, managing, and implementing successful, high-impact technical projects
• Operational Background: Proven experience working in Security, Network, and/or IT Operations environments
• Experience developing and implementing Technical Support strategy and successfully mentoring Senior Technical Staff
• Automation & AI Skills: Demonstrated experience applying AI/ML concepts to operational workflows or support processes for tangible business outcomes
• Expertise with scripting languages (e.g., Python) for Automation and utilizing effective tools to achieve Case Avoidance and Deflection targets
• Soft Skills & Authority: Exceptional communication skills with the ability to articulate complex technical concepts clearly and persuasively to both highly technical and non-technical executive audiences.
• Proven ability to influence product direction by effectively collaborating with Product Management and Engineering teams

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Technical Director, Reactive Services is a senior-level consulting position. The individual will provide expert-level guidance on all areas of cybersecurity and data breach response to Unit 42 clients across a wide array of industries, geographies, and organizational structures. They will be the client’s advocate for cybersecurity and will provide strategic and technical leadership in this area.

Your Impact

• Experience with forensic processes and procedures (chain of custody, computer acquisition techniques, and memory acquisition techniques)
• Maintain hyper-current knowledge of extant vulnerabilities and threat landscape
• Experience using forensics tools such as EnCase, FTK, SleuthKit, Volatility, etc.
• Analysis experience and operational understanding of one or more major operating systems (Microsoft Windows, Linux, or Mac)
• Knowledge of common malware persistence mechanisms
• Experience identifying and triaging malware

Your Experience

• 10+ years of incident response or digital forensics consulting experience with a passion for cyber security
• Strong leadership skills including experience managing a team or individuals
• Experience with leading complicated engagements including scoping, interfacing with the client, and have executed on a technical front
• Proficient in enterprise-wide, mass data acquisition and analysis on the host and network level as well as solutions for cyber forensic and Incident Response scenarios
• Experience with working efficiently on the command line and creating automation for Incident Response scenarios
• Incident response consulting experience required
• Identified ability to grow into a valuable contributor to the practice and, specifically
• Have an external presence via public speaking, conferences, and/or publications
• Have credibility, executive presence, and gravitas
• Able to have a meaningful and rapid delivery contribution
• Have the potential and capacity to understand all aspects of the business and an excellent understanding of PANW products
• Collaborative and able to build relationships internally, externally, and across all PANW functions, including the sales team
• Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security or related field or equivalent military experience required

All your information will be kept confidential according to EEO guidelines.