דרושים Digital Customer Engagement Manager - Sap Basis Technical Consultant ב-Sap ב-Peru, Santiago De Surco

What you’ll do

You will work in the context of the SAP Business Technology Platform (BTP) which provides the multi-cloud foundation and a layer of abstraction for all applications to run on both public clouds (AWS, Azure, GCP, Al iCloud) and private cloud. More specifically you will work on a specific technical Backing Service, the Postgres as a service.

Roles and responsibilities:

• Design, code, test, and assure the quality of complex product features with team members
• Resolve complex issues within own area of expertise and support others
• Work in a multi-cloud environment within a DevOps setup.
• Use Infrastructure as Code methodologies to automate and manage infrastructure and services
• Learn new technologies/patterns and incorporate them into the product with minimal disruption.
• Perform self-code review and peer review.
• Define and formulate coding best practices and guidelines for clean code
• Initiate, collaborate, and inculcate positive development practices into an agile team
• Work with architects in designing and delivering robust, secure cloud-native applications

WHAT YOU'LL BRING

• Excellent university degree (bachelor, diploma, master, PhD) in computer science or related engineering discipline
• 9 to 12 years of relevant industry experience

Mandatory:

• Sound understanding of cloud-native architecture, development, design, and cloud platforms
• Good knowledge of software design patterns, including microservices and integrated systems.
• Excellent hands-on proficiency in NodeJS, Typescript/JavaScript, and possibly Go
• Sound knowledge of relational database management systems with a focus on SQL and administration.
• Experience running systems on container-based platforms (Kubernetes and/or Cloud Foundry)
• Confidence working within Unix / Linux shell environments with a focus on BASH/Python for automating scripting
• IaaS experience with at least one of AWS, Azure, GCP
• Experience working with CI/CD
• Excellent communication and interpersonal skills with fluency in English (written & spoken) . Experience and willingness to work in a project setup following agile principles and practices

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Job Segment:Cloud, ERP, Embedded, Testing, Developer, Technology

NS2 COMPANY DESCRIPTION

offer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

Must be a U.S. Citizen with active TS/SC with Poly; NS2 does not offer Visa sponsorships for this role

All internals must have manager’s approval to transfer

The NS2 Senior Cloud Engineer/Systems Administrator candidate will be responsible for leading the development of a standalone implementation of SAP Products and solutions that meet our client’s complex needs. This position is located onsite in Chantilly, VA. Candidate should be hands-on and has the necessary knowledge of cloud-based systems and associated security principals to effectively work with minimal supervision in a cloud environment, understanding the complexities that come with cloud, and can effectively communicate cloud design/architecture ideas to technical as well as non-technical client stakeholders. This is a full-time position, and due to security requirements is on-site only.

Skills/Experience Requirements

• The ideal candidate will possess deep technical skills in software architecture and cloud computing as well as very strong written and public communication skills.
• Strong Design & Architecture skills- Experience in the overall architecture of software applications for products and solutions.
• Expertise using Infrastructure as Code tools such as CloudFormation, Terraform, Ansible and Chef.
• Experience with AWS Management Tools as CloudWatch and Cloud Trail.
• Understanding cloud relevant data serialization languages such as JSON and YAML.
• Proven strong system administration experience.
• 5+ years of experience with Linux (various distributions) and demonstrated strong UNIX Shell scripting knowledge.
• 5+ years of experience with native cloud backend and frontend development technologies such as: node.js, Spring Boot, Spring Cloud, Angular etc.
• Expertise in cloud-native architecture and development, including microservices, event-driven, and CQRS architecture.
• Experience in designing/architecting horizontally scalable, multi-tenant web applications, within a large-scale service-oriented architecture, delivered in a SaaS (software as a service)
• SaaS Architectural knowledge gained from experience.
• Sound experience in cloud environments (AWS, Azure and/or GCP)
• Working with DevOps methodologies and tools to establish and execute a flawless development process, pipelines.
• Collaborating with all development process contributors, including Product Managers, Architects, Project Management, Scrum Masters, Developers, User Assistance Developers, and DevOps to ensure successful product delivery.
• Develop expertise on Product Standards like Security and Performance and incorporate them into the design.
• Hold or have the ability to obtain a required DoD 8570 certification (e.g., CASP+, CISSP) within 6 months of hire.
• Relevant cloud provider certifications.

Desired Experience and Skills

• Strong knowledge of SAP processes and experience in enterprise software development would be an added advantage.
• Industry recognized system administration certification

Additional Requirements

• BA/BS Degree is required. Ideally in Computer Science, Cyber Security, Information Security, Engineering, Information Technology. MA/MS Preferred.
• Top Secret Clearance with Polygraph

Note: The job description is meant to be a guideline. It is not exhaustive, and we will expect the selected candidate to show flexibility and eagerness to undertake varied tasks and projects.

We win with inclusion

Washington DC

What you'll do

This position is within the Global Remote Service Delivery (RSD) organization, which provides SAP Enterprise Support and SAP Enterprise Support Cloud Editions customers with the relevant methodology and content to drive their innovation agenda based on industry business models requirements; thus providing value realization, resulting in increased customer satisfaction, contract retention and renewals. The role of the Service Consultant Enterprise Support is to ensure excellence in regional customer delivery via the tasks and responsibilities outlined below.

EXPECTATIONS AND TASKS

• Work with a highly experienced team of technical experts within the Premium Hub CoE RSD Unit
• Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas/solutions
• Deliver remote Continuous Quality Check (CQC) services or Expert Guided Implementation services as technical/functional expert for broad area of topics
• Collaborate with teams in other regions and/or functions across the globe
• Actively provide customer feedback to development based on delivery
• Support our customers in their transformation to S/4HANA (on premise or cloud) and/or to the Cloud
• Be engaged on the latest technologies and SAP products
• Be accountable for projects and services and deliver Enterprise Support services / projects
• Drive new initiatives and activities
• Develop new service contents, trainings, specifications and documentation
• Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.

What you bring:

• Degree in Computer Science, Information Systems, Physics, Maths, Engineering or similar
• Functional and Technology Experience in one of SAP cloud solutions, such as SuccessFactors, Ariba, CX, Digital Supply Chain (IBP), S/4HANA Cloud etc.
• Technology: ABAP / Netweaver (Basic to Advanced knowledge)
• Programming skills
• Database skills – e.g. SAP HANA
• Proficient English language skills
• Technical inquisitive nature with strong analytical and problem-solving skills

WORK EXPERIENCE

• 2+ years of relevant experience in SAP products and technology required.
• Minimum 1-2 years project/delivery experience on SAP Cloud solution in any one functional area like Success Factors, Ariba, CX, IBP (Digital Supply Chain), SAC. Relevant module specific certification would be a plus
• Programming knowledge
• Strong knowledge of databases (database design, efficient queries).
• Understanding of Cloud native architecture and development is a plus.
• Ability and willingness to learn and scale up in focus areas within SAP like S/4 HANA and SAP Cloud platform
• Excellent verbal, written and presentation skills required as this is a customer facing role in delivery.
• Work with geographically distributed teams seamlessly.
• Ability to transfer business requirement into a realizable technical requirement and support in content development is a plus

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Job Segment:Cloud, ERP, Consulting, Supply Chain, Computer Science, Technology, Operations

What you´ll do

We need your unique skills if you:

• Thrive on frequent wins,
• Revel in the diversity of challenges from a wide variety of customers,
• Are eager to employ technology and reusable assets to efficiently serve opportunities,
• Flourish in a collaborative environment with partners,
• And can advise a large client base of up to 100 customers annually.

Key Responsibilities and Tasks

• Align customer needs and vision with SAP BTP solutions early in the sales cycle
• Showcasing SAP solutions addressing customers' specific business requirements
• Mapping product capabilities to business requirements
• Responding to inquiries from customers within set deadlines, focusing on customer success
• Involving partners into opportunities and backing them to sell effectively
• Generating digital content for business development campaigns and delivering webinars
• Creating scalable digital content and best practices for consistent and efficient advisory services

What you bring

• 3+ years in customer-facing roles such as consulting, presales or in product-expert roles such as product/solution management
• Strong foundation of capabilities of our SAP Business Technology Platform with a specialization in our Data & Analytics portfolio (e.g. SAP Analytics Cloud, SAP Datasphere, SAP Business Warehouse)
• Solid grounding in SAP’s solution portfolio, partners, markets, and competition
• Fluency in German and English is mandatory for advising our clients
• Strong presentation and communication skills
• An independent and goal-oriented working style
• Bachelor’s degree in business administration, engineering, computer science, or a related field, though degrees of equivalent experience are welcomed

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What you’ll do

The Senior Digital Customer Engagement Manager (dCEM) is responsible for E2E virtual customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables. This role is to serve the European customers and therefore requires the candidate to perform in European time-zone.

• Drives Sales to delivery handover and customer onboarding, covering all technical and project aspects like IP ranges, Load Balancer setup requirements, VPN networks and more.

• Support tickets handling, bridging customer queries and requirements from technical operations team.

• Ensures periodic service reviews to track the service quality across a range of customers.

• Orchestrates the overall service delivery according to agreed SLAs and KPIs.

• Supports customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.

• Proactive ticket monitoring, handling and issue resolution for customers with regular and transparent communication.

• Supports de-escalations of critical customer situations & reviews SLA service credit cases.

• Contributes to customer Go-Lives, Release Upgrade and maintenance activities.

• Executes and supports problem management and continuous improvement.

• Supports customer satisfaction surveys & commercial change requests.

• Contributes to the liaison with different SAP stakeholders e.g. Sales, Presales, Renewals teams, esp. Customer success partner involved in the accounts, to ensure customer success.

• Work in European time-zone.

What you’ll bring

• Engineering graduate with 5+ years of work experience as a SAP technical consultant in a customer facing/supporting role (IT services in Cloud environment, consulting, IT BASIS support).

• Strong knowledge of SAP Basis, SAP ERP modules and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.

• Strong hands-on experience with SAP Basis activities, technical support in Cloud environments esp. with hyperscalers, OS/DB migration SAP release upgrades and infrastructure updates for cloud customers.

• Technical and application expertise for different cloud solutions (S/4HANA or another private cloud)

• Database Administrator -> provides professional expertise and practical assistance in terms of database system management and IT data use in order for them to comply with the IT requirements at any time throughout lifecycle, pursuant to the defined quality criteria

• Good understanding of infrastructure operations & processes and understanding of escalation handling and procedures.

• Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making skills.

• Experienced in working with cross-cultural and cross-functional teams or individuals

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What you'll do:

• Account & Customer Relationship Management:
  • Serve as the end-to-end account owner, managing sales of software licenses and cloud subscriptions while establishing trusted relationships with customers.
  • Develop and execute strategic account and territory plans to ensure sustainable growth and achieve/exceed revenue targets.
  • Gain a comprehensive understanding of each customer’s technology landscape, strategic goals, and competitive environment.
• Demand Generation, Pipeline, and Opportunity Management:
  • Drive and lead a comprehensive net-new demand program leveraging self-generated outbound activity with extended resources in marketing, business development and partner channels.
  • Maintain pipeline management, ensuring a healthy and advancing sales funnel through opportunity progression.
  • Leverage SAP’s comprehensive solution portfolio, including industry-specific and line-of-business (LoB) solutions, to effectively address customer needs.
• Sales Excellence:
  • Conduct account and territory research and analysis to identify and execute net new opportunities.
  • Orchestrate and deploy appropriate internal and partner teams to ensure successful sales outcomes, embodying the "OneSAP" approach.
  • Stay informed about SAP’s competition and position SAP solutions effectively against them.
  • Maintain accurate customer and pipeline information within CRM systems.
• Leading a (Virtual) Account Team:
  • Lead and orchestrate remote and cross-functional teams to align with the customer’s strategic objectives.
  • Ensure that account teams and partners are well-prepared and strategically positioned for all customer interactions.
  • Maximize the value derived from SAP’s extensive sales support ecosystem.

What you bring:

• 3+ years of experience in sales of complex business software/IT solutions.
• Proven success in business application software sales and leading team-selling environments.
• Demonstrated ability to handle large transactions and lengthy sales campaigns in a fast-paced, competitive market.
• Strong negotiation skills and experience in renewals, expansions, and up-sells of subscription-based solutions.
• Fluent in Business English with proficiency in additional languages considered a plus.
  

Soft skills:

• Exceptional communication, both verbal and non-verbal.
• Strategic thinking with a high degree of creativity and innovation.
• Strong executive presence and results-driven mindset.
• Ability to work across multiple teams within a matrix organization.
  

Meet your team:

• Join a highly motivated team with a deep understanding of SAP’s solution portfolio.
• Engage in collaborative work with SAP leadership and industry teams to drive customer success.
• Align with product/solution management teams to enhance your strategic engagements.
• Leverage the partner ecosystem to create dynamic sales engagements with customers
• Develop your expertise while working in a dynamic and challenging environment at the forefront of SAP’s customer engagements.

We win with inclusion

Alpharetta
AtlantaJob Segment:Cloud, CRM, Software Sales, Account Executive, Technology, Sales