דרושים Finance Associate - O2i Css Global Services ב-Sap ב-Japan, Ota

Three reasons to intern at SAP:

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do:

Expected start date: August 2025

In this role, you’ll:

• Interact with our project leads and take over tasks and/or lead smaller project topics within the team
• Participate and run brainstorming session on content classification, information channels and support the team in preparation to develop an information management repository
• Research, develop, and prepare work packages for the various subject matter experts to track progress
• Align various team members in Cross-Board areas to design governance model across the various types of resources including certifications, legal documents, white papers, sales support materials, etc., to support one version of the truth
• Earn experience and exposure to different teams and organizations at SAP as SCTO is well connected and engaged with different board areas / units that support our customers

Who you are:

You are a student (f/m/d) at a university or a university of applied sciences. We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Preferred fields of study: Business Administration, Business Informatics, or any filed including business/economics
• Computer skills: Microsoft Office (Word, Excel, Power-Point, Outlook, Teams, Video/Photo editor programs, app design skills are a plus)
• Language skills: Fluent in German and English
• Communication skills, team player, service, and customer oriented and determined
• Structured way of working, able to work independently on topics and good organizational skills

Visit our for more information on the program.

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

Summary & Role Information:

In your new role, you will work as L3 support and in case of major incidents will support the fast restore of services. In addition, we will focus on proactive aspects to optimize and prevent harm from our environments. To achieve this a deep technical understanding of technologies and operation is required.

Key responsibilities and tasks:

• Ensure high availability of customer service by supporting service restoration in critical situation and provide L3 level support
• Deep dive on issues, supporting delivery teams to perform and drive root cause analysis to completion
• Analyze current landscape setups and come up with proposals for improvement
• Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction
• Ability to own, lead and coordinate operational tasks, customer escalations, process improvements.
• Mentor and Guide junior members of the team

:

• 3-5 years of experience as SAP Basis consultant / System Database Administrator or in a similar role
• Bachelor’s or master’s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
• Strong customer service focus, paired with analytical and solution-oriented thinking
• Knowledge of either the ABAP stack or non-ABAP stacks with excellent understanding of IT operations
• Knowledge on HANA and the underlying infrastructure is beneficial
• Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.
• Ability to work in international teams and under pressure, constantly adding value to customer and within organization
• Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.

Personal Skills

• Experience in communication with customers and managing expectations
• Strong customer focus and service minded
• Strong communication and networking skills
• Good analytical and solution-oriented thinking
• Good team player and ability to work effectively in international and virtual teams
• Continually develop SAP solution core skills and business knowledge based on accumulated experience.
• Able to provide knowledge transfer from certain technology areas
• Proactive in learning and highly self-motivated
• Proficiency in written and spoken English

About the team:

Location: future employee could be located either in Timisoara or Bucharest office

​

EOE AA M/F/Vet/Disability:

Requisition ID: 428530 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Summary & Role Information:

In your new role, you will work as L3 support and in case of major incidents will support the fast restore of services. In addition, we will focus on proactive aspects to optimize and prevent harm from our environments. To achieve this a deep technical understanding of technologies and operation is required.

Key responsibilities and tasks:

• Ensure high availability of customer service by supporting service restoration in critical situation and provide L3 level support
• Deep dive on issues, supporting delivery teams to perform and drive root cause analysis to completion
• Analyze current landscape setups and come up with proposals for improvement
• Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction
• Ability to own, lead and coordinate operational tasks, customer escalations, process improvements.
• Mentor and Guide junior members of the team

:

• 3-5 years of experience as SAP Basis consultant / System Database Administrator or in a similar role
• Bachelor’s or master’s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
• Strong customer service focus, paired with analytical and solution-oriented thinking
• Knowledge of either the ABAP stack or non-ABAP stacks with excellent understanding of IT operations
• Knowledge on HANA and the underlying infrastructure is beneficial
• Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.
• Ability to work in international teams and under pressure, constantly adding value to customer and within organization
• Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.

Personal Skills

• Experience in communication with customers and managing expectations
• Strong customer focus and service minded
• Strong communication and networking skills
• Good analytical and solution-oriented thinking
• Good team player and ability to work effectively in international and virtual teams
• Continually develop SAP solution core skills and business knowledge based on accumulated experience.
• Able to provide knowledge transfer from certain technology areas
• Proactive in learning and highly self-motivated
• Proficiency in written and spoken English

About the team:

Location: future employee could be located either in Timisoara or Bucharest office

​

EOE AA M/F/Vet/Disability:

Requisition ID: 428529 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

What You’ll Do

As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a10-month program that strengthens a foundation for a successful customer-facing career at SAP.
• Participate in experiential learning opportunities with colleagues from all over the world andacquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.
• Receive on-the-job training under the mentorship of a senior Solution Advisor colleaguewhile working with our customers to gain real world experienceand acquire the

After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will

Solution areas focus:

What You Bring

• 2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
• Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.

involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program

Our inclusion promise

Successful candidates might be required to undergo a background verification with an external vendor.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

What you’ll doAs a (Associate) Developer (f/m/d) you will work in a highly motivated agile development team according to Scrum. You will take over responsibility for design, implementation, test and maintenance. You contribute to architecture and concept definition depending on your experience. You have the chance to continuously enhance your knowledge and keep up with the latest technology trends.
What you bring

• Good to excellent bachelor’s or master’s degree in one of the following or related areas: Information Technology, Computer Science, Business Informatics, Mathematics, Engineering, Physics or Business Administration with a focus on Information Technology
• Software development/programming skills e.g. in ABAP and/or Java, Java Script, SAP UI5
• Fluent English communication skills, both written and oral, German communication skills would be a plus
• Strong team player with cross-cultural awareness
• Analytical and problem-solving skills
• Interest for financial business processes

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:Developer, ERP, Cloud, Testing, Computer Science, Technology

カスタマーサクセスマネージャーは、SAPの顧客と連携し、購入済みソリューションおよびサクセスサービスの活用を通じて、価値実現を加速し、ビジネス成果の達成を確実にします。カスタマーサクセスマネージャーは、指定された顧客アカウントに対して、リソースの管理・調整、活動の実行（アカウント戦略の策定、成果達成計画の定義・実行［導入・活用］、アカウント関係管理、課題解決、エスカレーション対応、リード創出によるソリューションやサービスの拡大）を担います。

SAPのファイナンス＆支出管理ソリューション領域は、SAP Cloud ERP、CFOオフィス、調達、Concur、Fieldglass、Tauliaなどの市場をリードする製品群を統合し、Quote-to-Cash、Record-to-Report、Source-to-Payといったプロセス全体をカバーします。CFOの進化するニーズに応えるために設計されており、世界で最も俊敏な企業の財務・業務基盤を支えています。

SAP’s Finance & Spend Management solution area unites market-leading offerings—including SAP Cloud ERP, Office of the CFO, Procurement, Concur, Fieldglass, and Taulia—to deliver end-to-end capabilities across Quote-to-Cash, Record-to-Report, and Source-to-Pay processes. Purpose-built to serve the evolving needs of CFOs, this portfolio powers the financial and operational backbone of the world’s most agile enterprises.

• 顧客と積極的に関わり、SAPソリューションによる生涯価値と成功を実現します。この役割は、価値実現を加速し、重要な活動を調整し、顧客満足度と成長を促進し、解約リスクを最小化します。
• 顧客成果を推進するアカウント戦略・活用計画を策定・実行し、サブスクリプションの更新につなげます。
• 財務・調達分野の顧客経営層と信頼関係を築き、信頼されるアドバイザーとなります。
• データやツールを活用し、顧客のビジネス目標に基づく採用・活用活動を管理します（リレーションシップ評価、成果達成計画など）。
• 顧客アカウントの主要なエスカレーション窓口として対応します。
• コミュニティ連携や拡張機会の特定を通じて、ライセンスやサービスの拡大による継続的な価値と成長を推進します。

• Proactively engage with customers, ensuring they achieve lifetime business value and success with their SAP solutions. This role accelerates value attainment and orchestrates critical activities, fostering customer satisfaction and growth while minimizing churn risk.
• Develop and implement account strategies and consumption plans that drive customer outcomes; and thus, lead to customer renewing their subscriptions.
• Build trusted executive relationships and earn trusted advisor status with customers in finance and procurement domains
• Leverage data & tools to track and manage targeted adoption and consumption activities leveraging customer business objectives, including Relationship Assessments and Outcome Success Plans
• Act as primary point of escalation for customers account issues
• Facilitate community connections and identify expansion opportunities at customer to drive ongoing value and growth SAP footprint through expansion of licenses or services

• 営業、プリセールス、サービス、ソリューション／プロダクトマネジメントで3年以上の経験
• クラウドソフトウェアソリューションおよび提供モデル（特にファイナンス・支出管理ソリューション）で5年以上の経験
• ファイナンス・支出管理のビジネスモデル、戦略、業務プロセスの知識・経験が望ましい
• 顧客の課題に対する対応力、経営層との課題ディスカッション経験
• 商談・契約支援スキル
• 関係構築志向、優れたコミュニケーション能力（口頭・非言語）
• サブスクリプションまたは永続ライセンス型ファイナンス・支出管理ソリューションの更新・拡張・アップセル経験
• 顧客状況に応じたリスク軽減戦略の適用能力
• 学士号または同等の資格必須、MBAまたは関連する修士号が望ましい
• 日本語ネイティブまたはそれに準ずるレベル、ビジネスレベルの英語力

• 3+ years’ experience in Sales, Pre-Sales, Services or Solution/Product Management
• 5+ years’ experience in with cloud software solutions and delivery models, specifically in finance and spend management solutions
• Experience and knowledge of finance and spend management business models, strategies, and line of business processes is preferred
• Responsible for delivery of outcomes of complex and innovative functional issues integrating client needs, strategic business goal of the function and financial objectives involved in directing the implementation and execution of functional business plans integrating functional and financial objectives
• Proven ability to handle difficult customer situations and discuss challenges with customer executives
• Commercial/deal support skills
• Relationship-driven mindset with excellent verbal and non-verbal communication skills
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based finance and spend management solutions
• Ability to apply risk-mitigation strategies to customer situations
• Bachelor's degree or equivalent required
• MBA or related post-Bachelor qualification is preferred
• Native or near-native fluency in Japanese and business-level English

プロフェッショナルスキル

• ビジネス感覚
• 複雑な問題解決
• 効果的なコミュニケーション
• 顧客志向
• 信頼構築
• 影響力

一般スキル

• 主要業績指標（ KPI ）
• 人工知能（ AI ）
• SaaS （ソフトウェア・アズ・ア・サービス）
• 技術革新
• SAP クラウドスイートポートフォリオ
• クラウド ERP

ロール固有スキル

• カスタマーバリュージャーニー整合
• アカウントガバナンス
• アカウント戦略
• カスタマーサクセスマネジメント
• 顧客維持
• ソリューション導入戦略
• 顧客拡大
• 関係構築
• 技術ソリューション導入
• 異議対応
• ファイナンス・支出管理領域の専門性
• 調達プロセス最適化

Professional Skills

• Business Acumen
• Complex Problem Solving
• Effective Communication
• Customer Orientation
• Establish Trust
• Influencing Skills

Tech Industry & SAP General Skills

• Key Performance Indicators (KPIs)
• Artificial Intelligence
• Software-as-a-Service
• Technology Innovation
• SAP Cloud Suite Portfolio
• Cloud ERP

Role Specific Skills

• Customer Value Journey Alignment
• Account Governance
• Account Strategy
• Customer Success Management
• Customer Retention
• Solution Adoption Strategy
• Customer Expansion
• Relationship Building
• Technology Solution Adoption
• Overcoming Objections
• Finance and Spend Management Domain Expertise
• Procurement Process Optimizatio

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

• interest in innovative topics, a natural curiosity, and the capability to learn how to translate those into customer digital transformation strategy

• basic understanding of the mutual interdependencies between the business and IT aspects of customers’ transformation programs

• general knowledge of the latest trends in information technology, preferably SAP Cloud solutions and services and their relevance for customers’ business

• Preferred Enterprise Architecture or Analytics exposure for recent customer digital transformation and data-driven decision-making journey

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

• Bachelor’s degree, or equivalent tertiary study

• 0-3 years' work experience with customer facing roles

• Team player with ability to work independently and take ownership of assigned tasks

• Good listener with excellent communication skills, empathetic, collaborative

• Resourceful self-starters with strong interpersonal skills who are eager learners

• Interested in technology, innovation, and how digital platforms can solve business challenges

• Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure

• Preferred Enterprise Architecture or Analytics experienc

• Fluency in English and Japanese languages

EXPECTATIONS AND TASKS (DURING ACADEMY)

• Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications

• Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements

• Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training

• Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes

• Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations

• Build and maintain relationships with internal and external stakeholders

• Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)

• Adapt to knowledge on new technologies in a consistently dynamic and changing environment

EXPECTATIONS AND TASKS (POST GRADUATION)

• Support the planning and execution of solution deployments, solution testing and issue resolution

• Leverage the capabilities of SAP's latest technology platform(s) and reinforce their benefits

• Support the transformation towards the Intelligent Enterprise

• Support the implementation and operation of technical system landscapes

• Support setup and connectivity of integrated system landscapes (on-premise, cloud and hybrid), applying state-of-the-art methodologies

• Support technology components-specific expert consulting

• Support the delivery of system optimization services

• Support the delivery of customer workshops and trainings

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.