דרושים Consumption Lead ב-Salesforce ב-Japan, Tokyo

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Department Description

• ソリューションエンジニアチームは、企業の複雑な問題を紐解き、デジタル化を新たなレベルへと引き上げるための変革の支援をします

• ソリューションエンジニアは、お客様だけでなく、営業チームやプロフェッショナルサービスチーム、パートナーと協力し、企業が革新を遂げるためのソリューションを提供します

• 当組織は営業、マーケティング、サービス、製品開発に関わり、顧客のライフサイクル全体にわたるソリューションを提供します

Role Description

• 建設・不動産、旅行・運輸・ホスピタリティ、小売業界のお客様へのソリューション提案活動と営業チームの技術的リード

  • お客様のビジネス課題とニーズのディスカバリーを行い、解決策の提案と将来を見据えたシステム化計画の立案を支援する

  • CRM・マーケティング・分析・AI・データおよび連携基盤など、Salesforceの全ての製品を活用したソリューションデザイン、および導入に向けた提案書作成

  • ビジョンと課題解決策の具体的なイメージとして、カスタマイズデモの作成と実施

• お客様のおよび社内の営業プロセスに関わるステークホルダーに対する、適切なリソースと活動を提供するためのオーケストレーションを推進

• 業界リーダーとして各種営業マテリアルの作成

  • 提案活動で培ったノウハウを活かしてデジタルトレンドと業界分析を行い、業界向けのソリューションマップ、業界特化デモおよびジャーニーシナリオ、提案書テンプレートの作成

Responsibilities

ソリューションエンジニアとして下記の役割を担います。

• 技術的な知見と業界理解を組み合わせ、お客様に最適なソリューション提案を行う

• 営業チームの技術的リーダーとして、アカウントプラン作成を支援し営業戦略を立案する

• 大規模商談において複数の技術チームと連携し、チーミングと全体推進を行う

• 課題とニーズのディスカバリーのため、ワークショップを実施する

• 見込客にSalesforceソリューションのメリットや強みを伝える

• 技術的およびビジネス的観点からSalesforceの価値を顧客に伝える

• エグゼクティブ及び現場に向けたプレゼンテーションを提供する

• クライアントの視点の要件に基づいてカスタムデモンストレーションを行う

• 社外パートナーとコミュニケーションを行い、プロジェクトの計画立案、支援をする

• ターゲットアカウント販売戦略、提案、RFI/ RFP対応の作成において営業を支援する

• 業界とテクノロジーのトレンドを常に把握する

• 市場の要件とニーズをマーケティング組織や製品開発部門に説明する

• 提案活動からベストプラクティスを導き、営業チームおよび社内コミュニティにアセットや情報を共有する

Basic requirements

• ソフトウェア会社またはシステムインテグレーターでの5年以上のプリセールス、マーケティングソリューション提案、プロジェクトマネジメント、コンサルティングのいずれかの経験

• 技術的な知見と業界理解を合わせ、お客様への最適な提案作成

• 提案したソリューションを実現可能なものとする、アーキテクチャの検討スキル

• 口頭・文章における優れたコミュニケーションスキル

• 論理的な分析と問題解決能力

• ゴール・目標思考で考えられる方

• リーダーシップ、またチーム間の協力を促すための影響力

Preferred Requirements

• Cloud / Marketing Cloud / Commerce Cloud / Tableau / Slack / MuleSoft / Data Cloudなどに関する複数の製品知識）

• エンタープライズアカウントの担当経験

• エグゼクティブにセールスプレゼンテーションを提供した実績

• プリセールス、マーケティング、プロジェクトマネジメント、コンサルティングの役割での成功体験

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• Collaborate with internal Sales, Customer Success account leadership, and Renewal managers to strategically prioritize customer retention and mitigate attrition.
• Orchestrate alignment between account information and sales leaders to achieve defined success plan portfolio.
• Consistently review and link investment options to outcomes like improved Customer Success Scores, NPS, and other meaningful metrics, while advocating for Sales engagement on pivotal TMP initiatives.
• Manage our Investment Program guidelines and ensure account executives provide adequate information, and sales leaders are aligned with investment priorities.
• Leverage data to ensure priorities are aligned with highest impact investments and communicate impact with stakeholders.
• Promote CSG resources through multi-channel communication, ensuring leaders and AE’s understand and use the customer success support process.
• Create standardized business review decks for Sales, covering investment programs, Renewals, Success Plan changes, and product announcements.
• Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience.
• Provide feedback that improves the sales team's experience when engaging with customer success.
• Various support and actions for creating red accounts or resolving red accounts that have been created by AEs and others.

• 7+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape.
• Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices.
• Proven track record to forge and cultivate high-level relationships, serving as a trusted advisor that brings tangible business value to clients.
• Strong capability to navigate complicated discussions, handle objections, and drive alignment.
• Expertise in at least one line of business (LoB) or specific industry sector.
• An academic degree or equivalent experience, with preference for candidates showcasing aligned experiences that cater to the nuances of the role.
• Japanese language fluency a must
• Additional languages such as English and Korean preferred.

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Role Description

• B2C業界のお客様をターゲットとしたソリューション提案活動

• お客様のビジネス課題とニーズに対する解決策の策定と将来を見据えたシステム化計画の立案支援

• キーとなる課題に対する解決策の具体的なイメージとして、カスタマイズデモの作成と実施

• ソリューションデザインおよび導入計画を中心とした提案書作成

• 各種営業マテリアル作成

• 提案活動で培ったノウハウを活かし各業界向けソリューションマップ、業界特化デモ、提案書テンプレートの作成

Minimum Requirements

• B2C業界における顧客に対するCRMをはじめとしたソリューションの提案活動経験または、上記ソリューションエリアでのSI提案活動、プロジェクトマネージャー・プロジェクトリーダー、ITコンサルティングのいずれかの経験3年以上

• 上記ソリューションエリアのデモ開発/カスタマイズの経験5年以上

• 要件を分析し、システムの構造や構成要素を定義するアーキテクチャ設計スキル

• 新しい技術や製品を学習する能力、強い探究心

• 自発的／能動的に仕事ができる能力

Preferred Requirements

• デジタルマーケティング、Eコマース、CDP製品の提案経験

• 英語力（顧客プレゼン、デモ、オブジェクションハンドリングなど）

Your Impact

• 大規模かつDigital製品含めた複雑なマルチクラウド提案が多く、B2Cエンタープライズ領域での技術的経験を積んでいただくチャンスがあります。

• メンバーそれぞれが異なるインダストリーリードの役割を持ち、アサインされているアカウントに対応するだけではなく、自ら考えてIndustry全体へ働きかける動きが求められるため、リーダーシップを育むことができます。

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Job Details

• メディア/エンターテインメント業界のエンタープライズ企業のお客様をターゲットとしたソリューション提案活動
  • お客様のビジネス課題とニーズに対する解決策の策定と将来を見据えたシステム化計画の立案支援
  • キーとなる課題に対する解決策の具体的なイメージとして、AI/Agent機能を組み込んだカスタマイズデモの作成と実施
  • ソリューションデザインおよび導入計画を中心とした提案書作成
• 各種営業マテリアル作成
  • 提案活動で培ったノウハウを活かし各業界向けSalesPlay、ソリューションマップ、業界特化デモの作成

• 或いは
• 上記ソリューションエリアでのSI提案活動、プロジェクトマネージャー・プロジェクトリーダー、ITコンサルティングのいずれかの経験を3年以上
• 上記ソリューションエリアのデモ開発/カスタマイズの経験5年以上

• AI、機械学習、ディープラーニング、自然言語処理などの基礎知識
• Agent技術、マルチエージェントシステム、エージェントベースモデリングなどの基礎知識
• AI/Agent技術を活用したシステム開発、導入経験
• ビジネスレベルの英語力

• CRMをベースとしたAI/Agentソリューション提案活動を通じて、システムインテグレーションスキル、業務分析スキル、インダストリースキル、営業スキルを習得することができ、システム構築におけるイノベーションを実現することができます。
• AI/Agent技術の最先端に触れ、その可能性を追求することができます。

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Role Description

Delivering customer success with Data + AI + CRM + Trust is the unique value proposition for Salesforce and the Customer 360 Platform. The Consumption Lead, Data Cloud & Agentforce, demonstrates deep business, industry, and product knowledge to partner with customers, guiding them to accelerate Data Cloud & Agentforce consumption and return on investment with Salesforce.

This role combines technical and commercial responsibilities. You will drive growth in your assigned customers and use cases by leading stakeholders, managing executive relationships, and creating and implementing consumption plans. Additionally, you will act as the post-sale technical lead for Data Cloud & Agentforce, leveraging your expertise and technical credibility to engage and communicate effectively at all levels within an organization. You will be responsible for developing and implementing technology strategies and providing architectural guidance to ensure Data Cloud and Agentforce integrate seamlessly with customers’ existing systems.

You are a constant learner. You are curious, empathetic and have a strong bias for action. This is an IC (individual contributor) role.

Your Impact

As a trusted advisor you will successfully influence customer outcomes and accelerate Data Cloud & Agentforce consumption You will:

• Work across multiple selling teams and internal stakeholders, creating clarity from chaos.

• Drive onboarding, enablement, success, go-live, and healthy consumption of Data Cloud & Agentforce workloads.

• Leverage account teams, services, customer success, education, and support resources to build and manage tasks beyond your scope of activities or expertise.

• Create, own, and execute a point-of-view on how key use cases can be accelerated into production.

• Navigate Data Cloud & Agentforce Product and Engineering teams for new product innovations, pilot programs, and upgrade needs.

• Provide internal and external updates on KPIs related to usage and customer health, covering important risks, product adoption, and use case progression.

• Develop mutual success plans with customers.

• Help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Data Cloud workloads.
  

Your demonstrated impact includes:

• Experience: 7+ years in customer-facing solutioning for Data, Analytics, AI, and CRM.

• Technical Expertise: Full-stack technical qualifications (CRM, Data Architecture, AI/ML) and experience managing technical relationships with C-Level executives.

• Communication Skills: Ability to drive effective conversations at the C-level, facilitate difficult discussions, and handle objections adeptly.

• Trusted Advisor: Proven success as a trusted advisor, understanding customer motivations and needs to drive business value, and experience integrating complex data architectures.

• Customer Success: Experience driving customer success in large, complex selling organizations.

• Industry Knowledge: Deep understanding of industry-specific use cases, data architectures, and integration patterns.

• Influence and Leadership: Persuasive verbal, written, presentation, and interpersonal communication skills that influence change in large organizations.

• Technological Awareness: Staying up-to-date with emerging marketing, data-related, and AI technologies.

• Proactive Attitude: A self-starting attitude with the ability to handle tasks independently while collaborating remotely with customers and colleagues.

• Data Ethics and Privacy: Commitment to data ethics and privacy, ensuring customer solutions adhere to relevant regulations and best practices in data security and privacy.

• Product Development: Hands-on experience building 0-1 products at startups or large companies.

• Facilitation Skills: Excellent workshopping and whiteboarding skills.

Primary Responsibilities

• Develop an understanding and knowledge of customer’s Salesforce Data Cloud & Agentforce implementation and evangelize the capabilities of Data Cloud & Agentforce.

• Engage with strategic customers to understand their goals, assess their capabilities, and provide recommendations to help them accelerate consumption to achieve their business and technology objectives.

• Have a passion for operational excellence that drives scalable consumption, ACV growth, and customer success.

• Skilled at guiding impactful discovery conversations to unveil nuanced client needs and identify creative solutions through customization.

• Guide a customer on org strategy, governance, and change management standard processes based on customer needs.

• Demonstrate hands-on Data Cloud & Agentforce product knowledge by applying platform features and functions to customer business priorities and roadmap.

• Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan.

• Produce and implement a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan.

• Deliver value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growth.

• Build and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision makers to solidify our partnership and dedication to the customer business and IT sponsors & collaborator.

• Working with the account team and Salesforce Execs, effectively network within accounts from the Executive-Level down, in order to help customers work towards their goals.

• When appropriate, recommend additional Salesforce services and advisory experts needed to drive success.

• Proactively communicates technical product changes, degradations, outages, end of life, and other relevant updates.

• Collaborate with Salesforce product teams to deeply understand Salesforce solutions and roadmap, and advocate for key features needed for success across the Industry/Territory via Voice of the Customer feedback.

• Collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Salesforce Data Cloud platform in your accounts.

Technical Abilities

As a deep subject matter expert, you will have a rare set of technical proficiencies, including:

• Salesforce Smart: Deep, technical knowledge of the Salesforce platform (Salesforce Admin and Advanced Admin level certifications, hands-on experience with Salesforce Clouds).

• Deep understanding of Martech Stack with hands on experience with Salesforce Marketing Cloud or similar products

• Data Architecture & Tools: modern cloud data platforms (Snowflake, Databricks, Big Query, RedShift), data analytics tools (Tableau, Looker, Power BI), data programming models (DataFrames, pandas), and AI (Python, R, Jupyter Notebooks, data wrangling, machine learning).

• AI & ML Expertise: Experience with machine learning concepts (predictive and generative AI), plus the ability to communicate value to diverse audiences.

• Curiosity & Continuous Learning: Passion for exploring emerging AI research, frameworks, sharing insights, and experimenting with pioneering technologies. Actively stays up to date on new LLM models and agentic approaches, experimenting with prompt engineering to drive innovation.

Our Investment In You

• World-class enablement and on-demand training - check outfor a sneak peek!

• Exposure to executive thought leaders with a passion for living our values

• Clear path to promotion with accelerated leadership development programs

• Weekly 1:1 coaching with your leadership

• Fast Ramp mentorship program

• Week-long product bootcamp

• Sandler Sales Training

Volunteer Opportunities

’s Top 15 Companies that Care, and are on Fortune’s Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.

We have a public-facing website that explains our various benefits for:

• Health benefits

• Financial benefits and perks

• Time off and leave policies

• Parental benefits

• Perks and discounts

• Visitfor the full breakdown.
  

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and explore our

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Department Description:
Role Description:
Your Impact:Basic Requirements:
Preferred Requirements:

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does not accept unsolicited headhunter and agency resumes.